North America Forum

 Forgot password?
 立即注册
Search

We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
Website League of Angels II Bugs
5654 Threads / 25941 Reply
Search   Favorites  

View: 1253| Reply: 10

Angel's fund bug?

[Copy link]

2

Threads

8

Posts

0

Credits

User

Rank: 1

Credits
0
thepietc
User
Posts:8
Joined 2016-9-4
Last Visited 2018-02-15
Post time 2017-10-28 16:55:28 | Show all posts |Read mode
Angel's fund bug? Reply:10| View:1253
Hi guys
recharged 800 topaz for silver fund 2 but can't activate it, still 0/800

Aferide
S722-Beyla


Translate

 thepietc Last edit in 2017-10-28 16:55:28

 Support

Report
Default Signature
Reply

Use magic Report

3

Threads

888

Posts

0

Credits

资深玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
ulothar
Sr. Player Moderator
Posts:888
Joined 2016-9-9
Last Visited 2020-11-02
Post time 2017-10-28 17:42:56 | Show all posts
Hello Aferide

Please check the pre-purchase period, you can only pre-purchase that option from 29-30/Oct. You are not able to purchase this one if you recharge today. I am sorry.

Thank you
Ulothar Junior Moderator
Translate
Floor reply (0)

 ulothar Last edit in 2017-10-28 17:42:56

 Support

Report
Reply Support Not support

Use magic Report

2

Threads

8

Posts

0

Credits

User

Rank: 1

Credits
0
thepietc
User
Posts:8
Joined 2016-9-4
Last Visited 2018-02-15
 Author| Post time 2017-10-28 17:44:11 | Show all posts
Oh crap,
ok then there is a chance to have my money back?
Translate
Floor reply (0)

 thepietc Last edit in 2017-10-28 17:44:11

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

3

Threads

888

Posts

0

Credits

资深玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
ulothar
Sr. Player Moderator
Posts:888
Joined 2016-9-9
Last Visited 2020-11-02
Post time 2017-10-28 17:50:19 | Show all posts
Hello again,

Unfortunately we are not able to provide such service. You can only open a ticket at the support center at this link : https://support.gtarcade.com/search?gid=160

Thank you
Ulothar Junior Moderator
Translate
Floor reply (0)

 ulothar Last edit in 2017-10-28 17:50:19

 Support

Report
Reply Support Not support

Use magic Report

34

Threads

414

Posts

0

Credits

User

Rank: 1

Credits
0
cytheria8
User
Posts:414
Joined 2016-9-11
Last Visited 2020-05-20
Post time 2017-10-29 06:43:12 | Show all posts
If you didn't spend those 800 topazes then you might get a refund but the probability is like 1% or something.
Translate
Floor reply (0)

 cytheria8 Last edit in 2017-10-29 06:43:12

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

2

Threads

8

Posts

0

Credits

User

Rank: 1

Credits
0
thepietc
User
Posts:8
Joined 2016-9-4
Last Visited 2018-02-15
 Author| Post time 2017-10-29 18:33:02 | Show all posts
maybe i found a bug on pre-purchase time, find the differences:
https://prnt.sc/h3f70a

https://prnt.sc/h3f72b
Translate
Floor reply (0)

 thepietc Last edit in 2017-10-29 18:33:02

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

3

Threads

888

Posts

0

Credits

资深玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
ulothar
Sr. Player Moderator
Posts:888
Joined 2016-9-9
Last Visited 2020-11-02
Post time 2017-10-29 20:23:28 | Show all posts
Hello again,

I just received the reply from the devs, the timezone change has been announced in advance and this is why the dates are looking to be different. In reality nothing changed since recharging yesterday (28/10) wouldn't be possible to obtain Silver II pre-purchase. So basically the reason for this change is because the timezone changed at 29/10.

Thank you
Ulothar Junior Moderator
Translate
Floor reply (0)

 ulothar Last edit in 2017-10-29 20:23:28

 Support

Report
Reply Support Not support

Use magic Report

4

Threads

69

Posts

0

Credits

User

Rank: 1

Credits
0
wasserspiegel
User
Posts:69
Joined 2017-2-12
Last Visited 2018-03-15
Post time 2017-10-29 21:27:08 | Show all posts
Isnt pre-purchase period supposed to be 2 days?
Thats how it is on my server.
On your screenshots it looks like 1 day + 1 hour only for pre-purchase and 5 days for claiming. Very odd.
Translate
Floor reply (0)

 wasserspiegel Last edit in 2017-10-29 21:27:08

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

41

Threads

109

Posts

0

Credits

User

Rank: 1

Credits
0
mememoi
User
Posts:109
Joined 2016-10-4
Last Visited 2020-12-07
Post time 2017-10-29 21:59:11 | Show all posts
Answer is too easy..... there is a bug! I recharged for 2 past days but am only for 1 day is added to recharged amount. Last purchase was close to start of new day.
And same issue again with claiming AP.
Why is a change in time so difficult? It shows proper time but everything still is based on old time.

Anyway... I want my recharge to be properly added. Would be stupid if I have to make another purchase because of same old issue that comes back every time. I checked the time and it said I could... so get it fixed!
Only alternative I can offer is to reclaim the amount and charge again. Let me know if that is what you want???
Translate
Floor reply (0)

 mememoi Last edit in 2017-10-29 21:59:11

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

19

Threads

705

Posts

0

Credits

Team Lead

Rank: 7Rank: 7Rank: 7

Credits
0
badsector27
Team Lead
Posts:705
Joined 2015-11-27
Last Visited 2021-02-25
Post time 2017-10-29 23:55:42 | Show all posts
Edited by badsector27 at 2017-10-29 23:57

Hiya wasserspiegel,

No there are 2 set of funds, the first one always have 2 days for pre purchase, the 2nd set though smaller only have one day for pre purchase and this is how it always have been, even though dev have the rights to change it any time they want, but with topic on hand it was not changed.

Only thing different is, as announced few days in advance time was changed for EU on 29th, so when that happened, time displayed in the game for this event, for 2nd set it was changed to 23:00 of 28th rather then 00:00 of 29th. this does not change how the event work though, if someone have recharge on 28th they could only activate first set and will need to recharge again on 29th to activate the 2nd set.

so anyone who have recharge on 28th and say they should be able to activate 2nd set also or want a refund, sorry but for refund we can not help, you can contact support center, though i can tell you, game do not offer refunds. and u will only be able to activate first set. u will need to recharge again on 29th to activate the 2nd set. thats how the event is.

Hopefully that clear the issue.

Regards
Translate
Floor reply (1)

 badsector27 Last edit in 2017-10-29 23:55:42

 Support

Report
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register Now

Points Rules

小黑屋|community.gtarcade.com

2021-4-16 21:18 GMT+8 , Processed in 0.065369 second(s), 51 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

To Top Return to the list