Angel's fund bug?

thepietc

Hi guys
recharged 800 topaz for silver fund 2 but can't activate it, still 0/800

Aferide
S722-Beyla

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ulothar

Hello Aferide

Please check the pre-purchase period, you can only pre-purchase that option from 29-30/Oct. You are not able to purchase this one if you recharge today. I am sorry.

Thank you
Ulothar Junior Moderator

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thepietc

Oh crap,
ok then there is a chance to have my money back?

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ulothar

Hello again,

Unfortunately we are not able to provide such service. You can only open a ticket at the support center at this link : https://support.gtarcade.com/search?gid=160

Thank you
Ulothar Junior Moderator

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cytheria8

If you didn't spend those 800 topazes then you might get a refund but the probability is like 1% or something.

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thepietc

maybe i found a bug on pre-purchase time, find the differences:
https://prnt.sc/h3f70a

https://prnt.sc/h3f72b

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ulothar

Hello again,

I just received the reply from the devs, the timezone change has been announced in advance and this is why the dates are looking to be different. In reality nothing changed since recharging yesterday (28/10) wouldn't be possible to obtain Silver II pre-purchase. So basically the reason for this change is because the timezone changed at 29/10.

Thank you
Ulothar Junior Moderator

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wasserspiegel

Isnt pre-purchase period supposed to be 2 days?
Thats how it is on my server.
On your screenshots it looks like 1 day + 1 hour only for pre-purchase and 5 days for claiming. Very odd.

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mememoi

Answer is too easy..... there is a bug! I recharged for 2 past days but am only for 1 day is added to recharged amount. Last purchase was close to start of new day.
And same issue again with claiming AP.
Why is a change in time so difficult? It shows proper time but everything still is based on old time.

Anyway... I want my recharge to be properly added. Would be stupid if I have to make another purchase because of same old issue that comes back every time. I checked the time and it said I could... so get it fixed!
Only alternative I can offer is to reclaim the amount and charge again. Let me know if that is what you want???

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badsector27

Hiya wasserspiegel,

No there are 2 set of funds, the first one always have 2 days for pre purchase, the 2nd set though smaller only have one day for pre purchase and this is how it always have been, even though dev have the rights to change it any time they want, but with topic on hand it was not changed.

Only thing different is, as announced few days in advance time was changed for EU on 29th, so when that happened, time displayed in the game for this event, for 2nd set it was changed to 23:00 of 28th rather then 00:00 of 29th. this does not change how the event work though, if someone have recharge on 28th they could only activate first set and will need to recharge again on 29th to activate the 2nd set.

so anyone who have recharge on 28th and say they should be able to activate 2nd set also or want a refund, sorry but for refund we can not help, you can contact support center, though i can tell you, game do not offer refunds. and u will only be able to activate first set. u will need to recharge again on 29th to activate the 2nd set. thats how the event is.

Hopefully that clear the issue.

Regards

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