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Recharge Failing to work randomly?

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scott heagle_2...
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Post time 2017-10-28 20:04:24 | Show all posts |Read mode
Recharge Failing to work randomly? Reply:14| View:1172
On Server s1400 cityofswords. platform is GTA. My IGN is disturbed. I have been able to do only about 40% of the recharges I have been wanting to cause it keeps failing randomly when I go to use my card. I have well over the amount needed to recharge and randomly it will go thru it seemed and so let it go. Now however I am not able to at all and this has been going on since yesterday for me. It started with not being able to do the biggest then that worked.. then only 100s at a time now its not even letting a 20 go thru. Like i said it is not banned or anything but it is seeming to hang up now and not allowing any recharges. Please can someone fix this. I have tried tickets before and was told this is the only way I will get a response so I hope this is true and this gets fixed! mising events and not able to do what i want. never had this issue till the new recarge screen. If there is a limit on my account for how much i can spend in a certian time please lift it and let me know if that was it. Thank you

Here is also a screen shot showing what i am getting as the error.

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 scott heagle_2... Last edit in 2017-10-28 20:04:24

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nγχ
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Post time 2017-10-28 23:43:22 | Show all posts
Can I ask an obvious question are you entering your CVC code in on the saved card every time you recharge, as it doesnt save this on the new system.

GTA will never block payments that is only done by there service provider and your bank.

Nyx
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 nγχ Last edit in 2017-10-28 23:43:22

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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scott heagle_2...
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 Author| Post time 2017-10-29 02:46:02 | Show all posts
Edited by scott heagle_2461 at 2017-10-29 02:47

Yes I am entering the card completely not doing the saved thing at all and it is still being blocked. It is not a cvc issues at all, Is there a number to contact the provider. This is kind of ridiculous that its been doing this every damn time with the new system. I have checked with my bank and tried every other possible thing that it could be on my end before coming here to try for a answer. So now need to have someone check it on your end or please provide who i contact for the recharges to find out why on thier end its not working right!
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 scott heagle_2... Last edit in 2017-10-29 02:46:02

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Post time 2017-10-29 02:54:41 | Show all posts
Like I said before GTA do not block payments why would they.

I would first suggest you speak to your bank again and specifically the fraud department as thats what normally it gets blocked in. If they cant help please provide a recharge ID so we can try to investigate it from our end with the payment provider.

Also If I may suggest also try using something like paypal etc and see if you have the same issues

nyx
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 nγχ Last edit in 2017-10-29 02:54:41

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scott heagle_2...
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 Author| Post time 2017-10-29 03:10:17 | Show all posts
Yeah that is my thoughts on it why would they block it but they have been. Where do I find the recharge id cause I did contact my bank again this morning before I commented back here when it still was not going thru and its not blocked on there end. I will try with them 1 more time but would like to know where to find the Recharge ID just in case please.  Will try to do the other options maybe as a last resort but would rather not as that has messed me up in the past.
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 scott heagle_2... Last edit in 2017-10-29 03:10:17

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Post time 2017-10-29 03:12:42 | Show all posts
If you go to your recharge page... Will have your recharge history button on the top right side press there and there should be your full history. If you can provide a few recent ones we can see if there is anything.

Nyx
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 nγχ Last edit in 2017-10-29 03:12:42

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scott heagle_2...
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 Author| Post time 2017-10-29 03:20:45 | Show all posts
Here is the last few recharges for you. I just contacted my card company and used it in another game also and it worked there just fine. Like i said this has been a ongoing thing with your end. it has been working only sometimes then going thru then blocking again but this is the longest it has blocked its been more then 24hrs and I cant get any to go thru now.
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 scott heagle_2... Last edit in 2017-10-29 03:20:45

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Post time 2017-10-29 03:28:05 | Show all posts
I will report this now for you... it wont be monday till it can get checked.

Nyx
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  • I tryed 2 other card's and all 3 dont work. All account's have more then enough money for the recharge and trying to hit Precious pro before reset.
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    2017-10-29 12:14  Reply

 nγχ Last edit in 2017-10-29 03:28:05

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loveandhate201...
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Post time 2017-10-29 17:05:43 | Show all posts
I really think you need to admit there is a bigger problem with your payment program or your 3rd party vendor! I know of 8 people on this server alone that have had the same kind of rejection to payments. I am sorry but I not really believing that it is not a bigger issue then you are making it when so many are having the issue. There is also no way that the number of people I have heard across a lot of servers all SUDDENLY have there fraud alerts go off but then in a few days or if try a new way or wait a few hours it sometimes works lol. If it was truely fraud blocking as I have seen it called it would not clear till somehow the user contacted the one blocking. Plus it would not block via paypal and more then one method if it was the 3rd party responsible for the problem. They dont all decide hey we are gonna randomly block half your attempts to recharge.

I am not trying to start a argument but everything I have read and seen does not add up to the issue with the players and what we are seeing happen. I know mods can only report but support really needs to take this more seriously its a real issue that simple answers are not solving. I see more people saying they are affected including me daily. Hope that support starts doing something about this issue. Would be a shame to not be able to enjoy the game the way I wish to cause of this.

thank you

btw my server is the same as this post s1400 gta
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  • I went on a acouple of different games with the same card's and did transaction's and had no problem at all , called the 1-888 number on the card and talked to them and they said there is nothing wrong with my card or the other 2 card's. So the problem is between your company and your 3rd party company. I just spend over $300.00 in another game  that is not related to your company. So grat's that is Money you dont have and they have.
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    2017-10-29 18:37  Reply

 loveandhate201... Last edit in 2017-10-29 17:05:43

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 Author| Post time 2017-11-13 08:34:46 | Show all posts
So when is this going to be resolved since there is no problem on my part and the information requested was given ?
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 scott heagle_2... Last edit in 2017-11-13 08:34:46

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