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Diamond rebate issue

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abxic2axr8zhqg...
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Post time 2017-10-30 23:15:08 | Show all posts |Read mode
Diamond rebate issue Reply:2| View:423
Edited by abxic2axr8zhqgp7@facebook.com at 2017-10-30 23:20

hello. i top up 2k dias today (30hb october) for diamond rebate, but i did not get the rebate. And the rebate only for one day. here my ss. please solveee


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 abxic2axr8zhqg... Last edit in 2017-10-30 23:15:08

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prophetcore
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Post time 2017-10-31 03:07:11 | Show all posts
Dear Player,

as part of our anniversary event, all players are able to receive double amount of diamonds on their first recharge as shown in the screenshot below:

If you have not used it before, it will grant you the double recharge amount but it will not count for the diamond rebate as it is stated in the rules:


If this is not the reason you got no rebate, you need to submit an ingame ticket as the ingame support team is the only one who can handle recharge issues.
You can find the ingame support system in the settings by using the button "Support"


Please include all nessesary information:
-Character ID and Server
-Screenshots of your receipt
-the GPA Number of your recharge

The ingame support team may ask for additional information and screenshots.

Hope that you can clarify your issue soon.

Regards,
Prophetcore
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 prophetcore Last edit in 2017-10-31 03:07:11

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and.noryan
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Post time 2017-10-31 01:27:51 | Show all posts
glad I am not the only one who had the same issue yesterday. I sent a ticket already.
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 and.noryan Last edit in 2017-10-31 01:27:51

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