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Where the hell are my diamonds??

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kuraokami
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Post time 2017-11-2 15:13:29 | Show all posts |Read mode
Where the hell are my diamonds?? Reply:2| View:382
Edited by kuraokami at 2017-11-2 15:15

I've read a lot of issues on this game. Some are about the diamonds recharging. I recharged $99.99 today, 11/02/17 12:02am PST, for the Divine Beast Raid event but I never got my 10,000 diamonds? I checked my credit card and everything and it charged me for the $99.99. Is that what this game really does?? It takes people's money and doesnt give you the diamonds.
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 kuraokami Last edit in 2017-11-2 15:13:29

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kuraokami
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 Author| Post time 2017-11-2 16:19:30 | Show all posts

It's been 1 hour..

Edited by kuraokami at 2017-11-2 16:25

I've been waiting on recharge panel since it said that it will give me my diamonds back and my screen is just on load, it still hasnt left loading mode. What's going on, man?
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 kuraokami Last edit in 2017-11-2 16:19:30

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prophetcore
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Post time 2017-11-2 16:48:52 | Show all posts
Dear Kuraokami,

we are sorry for any inconvenience this issue has caused.

Please contact the ingame support team, they can handle your issue with the missing diamonds.

You will find the ingame-support ticket system in the settings:


Please include atleast the following information in your ticket:

1. Character ID
2. Server
3. Timestamp of your recharge
4. Screenshots of your receipt
5. GPA number of your recharge
6. description what exactly happened

Thank you very much and I hope you receive your diamonds soon.

Regards,
Prophetcore
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 prophetcore Last edit in 2017-11-2 16:48:52

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