We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service.
User Terms of ServicePrivacy Policy
I'm sorry that you had to experience this.
For recharge failure issue, please submit your ticket at Setting>Support with below info:
1. Date/time of your purchase
2. Purchase order number
3. Purchase amount
4. Platform (Apple/Google)
5. Brief description (You didn't receive diamonds when your account is recharged or you failed to recharge)