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Gift Code Took My Diamonds

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garreth
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Post time 2017-11-6 13:00:17 | Show all posts |Read mode
Gift Code Took My Diamonds Reply:3| View:1578
Hello. I made support ticket but was chatting with a friend on server who told me to come here and post instead. This is what I said in ticket: I recharged and got 4000 diamonds and then a guild leader gave me a code for the day 1 free diamonds and when I entered D48MHREUVF6CMBRPGG for gift code it took my 4000 diamonds and gave me 555 diamonds. I was able to claim Precious rewards but I need my missing 4000 diamonds! Recharge transaction # XXXXXXXXXX23751  Please fix!!!
Garreth
CityofSwords 1400

Can provide full transaction number in private communication.
Thanks for your time.
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 garreth Last edit in 2017-11-6 13:00:17

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dragonlady
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Post time 2017-11-6 15:22:24 | Show all posts
Sounds highly unlikely but if you'd care to PM me or any other mod the full ID we could check at least that for you, and perhaps where the diamonds were used, also would require your platform, thanks
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  • I pm'd you as soon as I saw your reply. I'll check back tomorrow. Hopefully you can help me straighten this out.
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    2017-11-6 16:14  Reply

 dragonlady Last edit in 2017-11-6 15:22:24

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garreth
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 Author| Post time 2017-12-7 07:23:20 | Show all posts
Well, it's been a month and no resolution. Customer service fails again apparently.
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 garreth Last edit in 2017-12-7 07:23:20

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tisiphone
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Post time 2017-12-7 07:33:53 | Show all posts
Hello Player, from what the Devs have checked, it shows that you used the 4000 diamonds. It might have been by accident but it was definitely used. Happy playing!
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 tisiphone Last edit in 2017-12-7 07:33:53

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