Gift Code Took My Diamonds

garreth

Hello. I made support ticket but was chatting with a friend on server who told me to come here and post instead. This is what I said in ticket: I recharged and got 4000 diamonds and then a guild leader gave me a code for the day 1 free diamonds and when I entered D48MHREUVF6CMBRPGG for gift code it took my 4000 diamonds and gave me 555 diamonds. I was able to claim Precious rewards but I need my missing 4000 diamonds! Recharge transaction # XXXXXXXXXX23751  Please fix!!!
Garreth
CityofSwords 1400

Can provide full transaction number in private communication.
Thanks for your time.

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dragonlady

Sounds highly unlikely but if you'd care to PM me or any other mod the full ID we could check at least that for you, and perhaps where the diamonds were used, also would require your platform, thanks

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garreth

Well, it's been a month and no resolution. Customer service fails again apparently.

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tisiphone

Hello Player, from what the Devs have checked, it shows that you used the 4000 diamonds. It might have been by accident but it was definitely used. Happy playing!

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