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Spent tycoon voichers on wrong items

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moohoo
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Post time 2017-11-6 23:21:51 | Show all posts |Read mode
Spent tycoon voichers on wrong items Reply:4| View:422
An hour ago I spent 3 single-server tycoon vouchers on 3 hero skins that I thought are like hero costomes and would be applied to main character. I went to the clothing/kin tab just to realize that they are for 3 heroes that I don't even own. Can I please ge a refund? I don't mind exchanging them either if that's the only choice I have.

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 moohoo Last edit in 2017-11-6 23:21:51

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jining - sm
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Post time 2017-11-7 01:06:30 | Show all posts
Hi moohoo,

Can you provide to me the name of the hero skins you bought and if possible a screenshot of them in your inventory? Remember that, the decision to exchange/refund your SS Tycoon Vouchers is up to the Devs.

Also, while it is true that you might not have the specific hero for that skin, it still has it uses, since having 3 skins of 'x' tier (support, mythic, healer, mighty) can get you some bonuses if you activate them on the skin tab.

Have a nice day,
JiNing - Junior Moderator
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 jining - sm Last edit in 2017-11-7 01:06:30

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 Author| Post time 2017-11-7 02:44:51 | Show all posts
[url=]Image[/url]

Skin names: Ancient Dragon, Hell Scythe, Love Blossom
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 moohoo Last edit in 2017-11-7 02:44:51

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jining - sm
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Post time 2017-11-7 03:50:19 | Show all posts
Hi,

I've forwarded your refund/exchange request to the Devs. Once again, remember that, the decision is up to them.

Have a nice day,
JiNing - Junior Moderator
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  • Actually, can you scratch that? I took what you said: "Also, while it is true that you might not have the specific hero for that skin, it still has it uses, since having 3 skins of 'x' tier (support, mythic, healer, mighty) can get you some bonuses if you activate them on the skin tab."
    I will be fine, thank you!
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    2017-11-7 12:02  Reply

 jining - sm Last edit in 2017-11-7 03:50:19

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jining - sm
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Post time 2017-11-7 21:50:45 | Show all posts
Hey Moo,

The exchange couldn't be done since skins can't be removed even by Devs. It's good to know you okay with the idea to keep them for the bonuses .

Have a nice day,
JiNing - Junior Moderator
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 jining - sm Last edit in 2017-11-7 21:50:45

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