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xingsijia23
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Post time 2017-11-7 07:33:48 | Show all posts |Read mode
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i cannot login just this character, and i change another iphone, it also doesn't work. maybe my account data lose. can someone ask for support team helping me? thx a lot.
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 xingsijia23 Last edit in 2017-11-7 07:33:48

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xingsijia23
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 Author| Post time 2017-11-7 12:03:26 | Show all posts
id: 凶神米路
server: EST-1806
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 xingsijia23 Last edit in 2017-11-7 12:03:26

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kali krause
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Post time 2017-11-8 03:13:47 | Show all posts
Is it an iPhone 8 or iPhone X?
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 kali krause Last edit in 2017-11-8 03:13:47

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wulf88
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Post time 2017-11-8 18:43:13 | Show all posts
Edited by wulf88 at 2017-11-8 14:38

Dear player,

First of all let me say that since the release of the new iPhone, as well as the new iOS, there are many occurences of lag, incompatibility or inability to run many of the applications of the iTunes store.

While we continuously try to support the newest of devices and operating systems, a simple hotfix or update on someone's device might reverse any progress of Legacy of Discord compatibility.

Below I will write several steps that you could follow in order to solve your issue:

1. Close Legacy of Discord and restart your device. Then try relogging in Legacy of Discord.
2. Try a different Wi-Fi connection. Go to another place and try using the Wi-Fi there. Most of the times, loading problems are caused by a slow connection or firewalls.
3. Switch between mobile data (3G/4G) and Wi-Fi connection, and vice versa.
4. While stuck in the 100% Loading Screen, please hold your Sleep/Wake button continuously until you shut down your device. Reopen your device and try reentering Legacy of Discord.
5. Do a hard reset by tapping the Home and the Sleep/Wake button continuously for 10 seconds. Try reentering your iOS and try to relog in Legacy of Discord.

If all those did not work, I suggest you completely uninstall and reinstall the Legacy of Discord application, but only after you have bound your account to secondary e-mail sources like Facebook, Twitter or Gmail.
After you have reinstalled Legacy of Discord and the problem persists, please try all of the steps above again.

If your issue is not yet solved, you may send a ticket to our Support and request for their assistance, either through the web or the in-game system. To send a web ticket, please visit the following link: https://support.gtarcade.com/search/submit?gid=182
To send an in-game ticket (from another account), please follow the steps in the screenshot below:


Know that if nothing of the above works, it is very likely that the accountability of this occurence falls on your latest iOS update or device hotfix. If that is the case, the only thing the user can do is wait patiently for the next hotfix that resolves these issues.

Regards,
Wulf
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 wulf88 Last edit in 2017-11-8 18:43:13

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