North America Forum

 Forgot password?
 立即注册
Search

We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
View: 1216| Reply: 11

Forgot GT Arcade Account Infos

[Copy link]

1

Threads

7

Posts

0

Credits

User

Rank: 1

Credits
0
joshuaballeste...
User
Posts:7
Joined 2017-10-11
Last Visited 2017-11-10
Post time 2017-11-7 23:05:15 | Show all posts |Read mode
Forgot GT Arcade Account Infos Reply:11| View:1216
Good day! I had a problem with my account, I forgot whats its GT Arcade Username and Password and even FB/Twitter links is not functioning. Whats left on me is my recovery email that I had set up. What can I do to have it back?
Translate

 joshuaballeste... Last edit in 2017-11-7 23:05:15

 Support

Report
Default Signature
Reply

Use magic Report

29

Threads

1777

Posts

0

Credits

User

Rank: 1

Credits
0
wulf88
User
Posts:1777
Joined 2017-5-19
Last Visited 2019-11-08
Post time 2017-11-8 18:06:26 | Show all posts
Dear player,

There are no current reports of Twitter or Facebook login processes not functioning.
Have you perhaps forgot the login details of those as well?

You can set up your recovery e-mail by tapping on the 'Bind' mail icon on your login screen, as shown in the screenshot below:


You can also verify your e-mail inserted by tapping on the Benefits button on your in-game interface, and then on the Email Verification tab, as shown below:


Regards,
Wulf
Translate
Floor reply (0)

 wulf88 Last edit in 2017-11-8 18:06:26

 Support 1

Report
Reply Support 1 Not support 0

Use magic Report

1

Threads

7

Posts

0

Credits

User

Rank: 1

Credits
0
joshuaballeste...
User
Posts:7
Joined 2017-10-11
Last Visited 2017-11-10
 Author| Post time 2017-11-8 21:30:28 | Show all posts
I could not for the mean time utilize the FB and Twitter links. My problem is that I am about to switch phones and I cant see whats my username. With the bind option, I can only send a verification code but still the username wont show up.
Translate
Floor reply (0)

 joshuaballeste... Last edit in 2017-11-8 21:30:28

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

0

Threads

1316

Posts

0

Credits

资深玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
prophetcore
Sr. Player Moderator
Posts:1316
Joined 2017-10-20
Last Visited 2021-03-15
Post time 2017-11-8 23:20:12 | Show all posts
Dear Player,

we need some more information to help you further with your issue.

Can you answer these questions please:

1) Don't you see the login methods or are they not working?
2) Do you already bound your account to facebook/twitter/google?
3) Are you able to log in with your character at your actual phone?

Thank you very much.

Regards,

Prophetcore



Translate
Floor reply (0)

 prophetcore Last edit in 2017-11-8 23:20:12

 Support

Report
Reply Support Not support

Use magic Report

1

Threads

7

Posts

0

Credits

User

Rank: 1

Credits
0
joshuaballeste...
User
Posts:7
Joined 2017-10-11
Last Visited 2017-11-10
 Author| Post time 2017-11-8 23:45:52 | Show all posts
1. When I enter the game its automatic and I cant see the credentials anymore like username and password.
2. I tried once its Facebook/Twitter Links and it did not work. But for the mean time Im saving it somehow for future use.
3. Yes I can actually open it, but afraid to log out or use it in another device because as I said I dont know the GT Arcade username.
Translate
Floor reply (0)

 joshuaballeste... Last edit in 2017-11-8 23:45:52

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

0

Threads

1316

Posts

0

Credits

资深玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
prophetcore
Sr. Player Moderator
Posts:1316
Joined 2017-10-20
Last Visited 2021-03-15
Post time 2017-11-9 17:43:15 | Show all posts
Dear Player,

first of all I recommend you to bind your account to a binding method (facebook, twitter, google).

You bind it at "Binding" in the benefit bar which you see in the screenshot from wulf88 above.

After you have bound your account, close the game and try to login with your new binding method on your new phone (if it does not work, please contact us again, you will not log out on your previous phone if Legacy of Discord is actually not running on it).

If all works well you can now logout on your actual phone in the settings by clicking on "switch account".

On the now shown login screen, you can choose GTarcade for login, and then you will see your a-mail address which you have chosen for the last Gtarcade log in.

Then click on "LOG IN" on the upper right hand of this forum (first logout when you are already logged in) and click on "Forgot Password?" as shown in the screenshot below:


A new window will pop-up where you need to state your e-mail address (the one which you see in-game) and click on "send", you will receive an E-Mail with an instruction to reset your password which looks like in the screenshot below:


Follow the instruction to reset your password.

Now you have your GTarcade login information again, I recommend you to write them down on a papersheet and put it on a save place in your desk so you will not forget it again.

Regards,

Prophetcore
Translate
Floor reply (0)

 prophetcore Last edit in 2017-11-9 17:43:15

 Support

Report
Reply Support Not support

Use magic Report

1

Threads

7

Posts

0

Credits

User

Rank: 1

Credits
0
joshuaballeste...
User
Posts:7
Joined 2017-10-11
Last Visited 2017-11-10
 Author| Post time 2017-11-9 20:21:56 | Show all posts
The username of its GT Arcade account still wont show up thats why I cant proceed with resetting the password. I tried to bind it and log out, after that when I tried to log in using Gt Arcade account no username showed up. So in result I cant reset its password
Translate
Floor reply (0)

 joshuaballeste... Last edit in 2017-11-9 20:21:56

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

1

Threads

7

Posts

0

Credits

User

Rank: 1

Credits
0
joshuaballeste...
User
Posts:7
Joined 2017-10-11
Last Visited 2017-11-10
 Author| Post time 2017-11-9 22:35:31 | Show all posts
May I ask if you can just send the username to my my recovery email? That would be so helpful. Thanks
Translate
Floor reply (0)

 joshuaballeste... Last edit in 2017-11-9 22:35:31

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

0

Threads

1316

Posts

0

Credits

资深玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
prophetcore
Sr. Player Moderator
Posts:1316
Joined 2017-10-20
Last Visited 2021-03-15
Post time 2017-11-9 22:37:49 | Show all posts
Dear Player,

Please contact our in-game support, they may be able to help you with this issue.

You can submit an in-game ticket by going to Settings->Support as shown in the picture below.


Please include all the following information:
-A brief description of your issue (please make sure you state if you are guest account player/if you linked your game progress/Have you delete the game?)
-Character ID and your In-Game Nickname
-Your server number
-Character level
-Character VIP level
-Character Diamond amount
-Character Nobility rank
-Character Guild name
-An email address that has not been registered to any GTArcade games before (If we find your lost account and verify your authenticity, it will be moved to this account)

I hope you will be back online with your new phone soon.

Thank you.

Regards,

Prophetcore
Translate
Floor reply (0)

 prophetcore Last edit in 2017-11-9 22:37:49

 Support

Report
Reply Support Not support

Use magic Report

1

Threads

7

Posts

0

Credits

User

Rank: 1

Credits
0
joshuaballeste...
User
Posts:7
Joined 2017-10-11
Last Visited 2017-11-10
 Author| Post time 2017-11-9 22:47:07 | Show all posts
I cant access it thru in game because I dont have the phone anymore. Can I send ticket here or by email account so I can send the required informations?
Translate
Floor reply (0)

 joshuaballeste... Last edit in 2017-11-9 22:47:07

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register Now

Points Rules

小黑屋|community.gtarcade.com

2021-4-15 13:36 GMT+8 , Processed in 0.061429 second(s), 52 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

To Top Return to the list