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My invite code isnt working

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valhart
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Post time 2017-11-9 20:57:47 | Show all posts |Read mode
My invite code isnt working Reply:5| View:474
Edited by valhart at 2017-11-9 21:41

Yes i have a friend that came back to game after a month and tried to put my invite code in a few times now and its saying couldnt activte invite code and I know it's the right code and he showed me how he put it in.its the right code and it's not working can you please fix this. Sever EST-1390 my char name Valhart i.d 59403198 and my friends char name is Nogood  i.d 96463198 and he got the welcome back tab for free rewards so we know he aloud to use my invite code
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 valhart Last edit in 2017-11-9 20:57:47

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valhart
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 Author| Post time 2017-11-10 03:41:59 | Show all posts
Edited by valhart at 2017-11-10 03:43

I.D 96463198
Sever EST-1390
Invite code 5SD0319HZZ
Been over 3 weeks sence he has logged on.Character level 54
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 valhart Last edit in 2017-11-10 03:41:59

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prophetcore
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Post time 2017-11-9 23:25:02 | Show all posts
Dear Valhart,

the returning character can use an invite code if he met the following requirements:

-Offline for at least 7 full days.
-Level 45 and above.
-Never used an invite code before.

Be sure to use it in "Invite Code" section of benefits and not in the "Code" section:


If your friend met all the requirements and still is not able to use your invite code, he need to contact the ingame support by creating a ticket in Settings->Support as shown in the picture below:


Please include the following information:
-Character ID,
-Server,
-Character level,
-The code your friend used,
-Screenshot of error
-An estimate of how long the account had been offline for before returning.  

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2017-11-9 23:25:02

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 Author| Post time 2017-11-10 00:57:47 | Show all posts
All the sever info i.d and names are in my post didnt you read it? And I wouldn't have made this post if my friend didn't meet all the requirements to use an invite code I know that
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 valhart Last edit in 2017-11-10 00:57:47

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 Author| Post time 2017-11-10 05:32:08 | Show all posts
And i need the invite on my alt today. Will have,5 invites to get 500 diamonds and needing it for lucky bar. Need just a hand full of a item to activte something and lucky bar will be gone after today
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 valhart Last edit in 2017-11-10 05:32:08

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Post time 2017-11-10 16:54:58 | Show all posts
Dear Valhart,

i am sorry to hear that you are experiencing this issue.

As i said above, you need to submit an in-game support ticket, only the in-game support can handle this issue.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2017-11-10 16:54:58

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