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AbyDir28ljybE8...
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Post time 2017-11-12 18:00:31 | Show all posts |Read mode
Question ans help.. Reply:4| View:492
I did a recharge thru website and sms billing and yet no double recharge like it said in the in game.. and my recharge didn't count on the limited mount and other inclusives.. plz explain why and if anyone can help me? Thanks..
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 AbyDir28ljybE8... Last edit in 2017-11-12 18:00:31

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AbyDir28ljybE8...
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 Author| Post time 2017-11-12 22:42:23 | Show all posts
Up.. plz helm me jere sir @wulf88
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 AbyDir28ljybE8... Last edit in 2017-11-12 22:42:23

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wulf88
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Post time 2017-11-13 00:13:21 | Show all posts
Dear player,

We apologize for the inconvenience.
For recharge issues, please resort to the in-game support by contacting them through an ingame or a web ticket.

To make an in-game ticket, please follow the instructions as per screenshot below:


Alternatively, to contact the support through the web, please visit the following link and create your ticket:
https://support.gtarcade.com/search/submit?gid=182

In your ticket, explain your issue thoroughly and report the following information:
- Server ID
- Character ID
- Character Name
- Date Recharged
- Amount Recharged
- Unique Transaction ID or GPA number (from your google payments profile, or your bank statement)

Any screenshots that prove your point should be uploaded first to an image-hosting website (like imgur.com), and then only copy and paste their links into your ticket. The support might take up to 4 business days to respond. Make sure you provide a screenshot of the date and the Diamond Rebate icon on the date of recharge.

Regards,
Wulf
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  • I got 6 photos for proof but the link is too long with my explenation cause description box is limited only to 1000 characters.. how am I able to make it short that you will understand?
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    2017-11-13 04:37  Reply

 wulf88 Last edit in 2017-11-13 00:13:21

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AbyDir28ljybE8...
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 Author| Post time 2017-11-13 04:38:50 | Show all posts
I recharge through your website sms billing worth 500php or 1000diamonds.. I got the diamonds and the VIP but the diamonds I got is not x2 amd it should be x2 cause it was my 1st recharge.. I can't claim the recharhe gifts too.. So i tried to recharge again twice worth 300php each or 500diamonds each.. but still same.. my recharge didn't even count on the limited mount..
I used 2 different sms network on my recharge.. the 500php and 300php was through Globe Telecom while the last recharge worth 300php was through Smart..
Character ID: 1314312
Character name:  Kaephernalia
Date Recharged: November 12, 2017
Amount recharge: 1st recharge is 500php or 1000 diamonds, 2nd and 3rd recharge worth 300php each or 500php each..

Plz help me with this issue.. thanks.

Link photos of proof:











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 AbyDir28ljybE8... Last edit in 2017-11-13 04:38:50

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prophetcore
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Post time 2017-11-15 00:11:33 | Show all posts
Dear Player,

please resort your issue to the in-game support by contacting them through an ingame or a web ticket as wulf already explained above.

The in-game-support is the only department that can handle recharge issues.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2017-11-15 00:11:33

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