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My payment is suspended

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davidrobertmay...
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Post time 2017-11-15 08:31:20 | Show all posts |Read mode
My payment is suspended Reply:2| View:323
Hi, This is Morphius from the server S1558. I got a message that says that my payment is suspended and to contact them within 48hrs or I will get banned. I have tried to click the contact the link but it just comes up as an error. I would really like to be able to recharge and not be banned. I have recently talked about not being able to recharge and I was told to use other method then credit or debit. So i got $40 in subway card. I don't like subway I just got it so I can use it to recharge. But now I can't so please help me! I don't want my money to go to waste! I have already missed many events because of not being able to recharge! Please Help!!!
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 davidrobertmay... Last edit in 2017-11-15 08:31:20

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michael-jm
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Post time 2017-11-15 08:35:31 | Show all posts


Hi,

If your payment has not gone through then follow up with your bank or credit card. Usually the message will be “Order Submitted” for payments that have not gone through.
For successful payment it will be “Recharge successful”.

If your payment has gone through and you did not receive your Topaz or rewards, please raise a ticket at the recharge support center link https://support.gtarcade.com/faq/index/cid/380/sid/400/gid/160
Keep track of your ticket number for reference. It can be found in the Address bar. Here is a screenshot for ticket number
http://prnt.sc/f1wxwf

Please use Google chrome browser to submit support ticket.

Moderators , no longer forward recharge issues in the Forums support.

If you have a problem with submitting a ticket let us know your in-game name, server name, and order number to forward to dev team.

michael-jm
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 michael-jm Last edit in 2017-11-15 08:35:31

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michael-jm
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Post time 2017-11-15 08:36:23 | Show all posts
Hi,

If your payment was suspended that means they think you had a chargeback or suspected it at least.

Nothing can be done about that but mods dont handle recharge issues.

File a ticket with support.

michael-jm
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 michael-jm Last edit in 2017-11-15 08:36:23

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