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AbzgLhX6xfC_lq...
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Post time 2017-11-15 19:27:38 | Show all posts |Read mode
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Good evening gm why my account  on est  1336 name honey lost 5m br and 6k diamonds can u please check mg game when i login this evening i saw it my br and diamonds get down can u please help me thanks
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 AbzgLhX6xfC_lq... Last edit in 2017-11-15 19:27:38

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wulf88
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Post time 2017-11-15 19:30:13 | Show all posts
Dear player,

Unfortunately forum moderation cannot track how many diamonds were consumed and to what cause.

For claims and similar queries, you are advised to contact the in-game Support, as they are the only ones with the authority to virtually compensate you in the game.
To contact the support, you can send a web ticket here: https://support.gtarcade.com/search/submit?gid=182
or an in-game ticket, as shown in the screenshot below:


In your ticket, please include your character name, character ID and server ID, as  well as explain your problem thoroughly. Please include any screenshots that prove your claim in your ticket, either by uploading them directly in the ticket menu by tapping on the ''Image'' icon, or uploading them first to an image-hosting website like imgur.com and then provide the links of those in your ticket.

Please wait patiently until the Support responds. If they do not respond in a span of 4 days, please respond to this post below so I can forward your ticket to the Support as a delayed one.

Regards,
Wulf
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  • I didnt get a screenshot of it gosh why my game bug i save my diamonds for a fewndays and all of a sudden get lost even my br got drop down to 5m its hard for me to get big br even i do all the quest and even plunder i woke then suddenly its all gone in 1 day so please i beg u to help me
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    2017-11-15 19:57  Reply

 wulf88 Last edit in 2017-11-15 19:30:13

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AbzgLhX6xfC_lq...
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 Author| Post time 2017-11-15 19:52:38 | Show all posts
I didnt get a screenshot of it gosh why my game bug i save my diamonds for a fewndays and all of a sudden get lost even my br got drop down to 5m its hard for me to get big br even i do all the quest and even plunder i woke then suddenly its all gone in 1 day so please i beg u to help me
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 AbzgLhX6xfC_lq... Last edit in 2017-11-15 19:52:38

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prophetcore
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Post time 2017-11-15 22:27:24 | Show all posts
Dear Player,

please contact the in-game-support as wulf explained above.

The in-game-support team is the only one with the possibility and authority to look at your account and compensate you virtually in the game if necessary.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2017-11-15 22:27:24

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