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vip5 want my growth diamond fund or a refund

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madcustomer
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Post time 2017-11-16 23:29:20 | Show all posts |Read mode
vip5 want my growth diamond fund or a refund Reply:2| View:477
I submitted three tickets without an single coherent answer from in game support.

Here is a screenshot from my final ticket before going straight to Google play .



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 madcustomer Last edit in 2017-11-16 23:29:20

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prophetcore
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Post time 2017-11-17 00:23:21 | Show all posts
Dear Player,

I can understand how you are feeling.

As you can see in the diamond growth fund event window, there is stated a period for this event as shown in the picture below:


Recharges only count for events during the specific event period and I feel sorry that the sentence in the privilege interface leads to a missunderstanding.

I will send a suggestion to our developers that the privilege should state more clearly that it only works during the event period.

I kindly ask for your understanding.

Regards,

Prophetcore

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 prophetcore Last edit in 2017-11-17 00:23:21

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madcustomer
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 Author| Post time 2017-11-17 01:59:45 | Show all posts
Edited by madcustomer at 2017-11-17 02:15

Exactly when recharged I wasn't informed about the fund to be an event, which is why I'm asking for a compensation in form of equivalent diamonds or just refund me for my purchase and terminate my account.
And I honestly think its rather dishonesty on behalf of the developer, than just a mistake that they left it that way for a year since global launch.
Plus its not the only misunderstanding in this game, for example:
1- mystic and wrath chests, ALMOST always drops worthless items that are not even in treasure preview and when it is in treasure preview then the amount is usually not even close to whats iin preview
2- gold dungeon: one would expect that unlocking a new lvl dungeon would mean you'll get more gold from it... But you wont. So its pointless
3- you are asked to get 5 specific items that to do an upgrade, but the upgrade bar only move by like 1% and what you upgraded is still the same lvl as before
The list goes on and on
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 madcustomer Last edit in 2017-11-17 01:59:45

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