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unable to use gift codes

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charles miller...
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Post time 2017-11-17 05:49:04 | Show all posts |Read mode
unable to use gift codes Reply:5| View:1395
Previous mergers put me with multple accts using the same email logins on one server, ua185.  Once i use a gift code for one ign I cannot use it for my other ign on that server that uses the same email login. Example   ign kaos and Scorpion.s1254 use same email,  ign smoke and Iice use same email login,  ign scorpion.s1259 and kaos.s1254 use same email login.   Used latest gift code K79HKFWN8AC7DGTPWF on kaos, smoke and scorpion.s1259 but unable to collect on other 3 accts.  Have been previously informed that we cannot change email logins when mergers mate accts onto one server.  Can i receive the gift code items for the 3 accts, Scorpion.s1254, kaos.s1254 and Iice, since this is a glitch caused by the mergers?    ign kaos   ua185    mini client #2

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 charles miller... Last edit in 2017-11-17 05:49:04

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rubeolefm
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Post time 2017-11-17 06:45:07 | Show all posts
hello Kaos,
To be 100% honest I'm not sure at all that it will be possible. I'm going to ask devs, and see what can be done for Scorpion.s1254, kaos.s1254 and Iice. I hope to have a reply by tomorrow.
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 rubeolefm Last edit in 2017-11-17 06:45:07

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charles miller...
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 Author| Post time 2017-11-19 08:39:31 | Show all posts
Any response yet from devs? Noted in forum another player with same problem. ty
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 charles miller... Last edit in 2017-11-19 08:39:31

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redsneakers
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Post time 2017-11-19 17:31:28 | Show all posts
It's weekend still so no update yet.
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 redsneakers Last edit in 2017-11-19 17:31:28

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 Author| Post time 2017-11-21 11:12:05 | Show all posts
Thank you to mods involved and the devs. Any possible fix to correct problem with gift codes caused by server merges, or do I just file a post, in the future, when this happens again?  Again, thank you.
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 charles miller... Last edit in 2017-11-21 11:12:05

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auror
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Post time 2017-11-22 18:43:06 | Show all posts
kaos new gift codes have been sent. Please check.

We are not actually sure if there will be a possible fix in the future. When this happens again just file a thread here with sufficient details.
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 auror Last edit in 2017-11-22 18:43:06

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