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Recharge via PayPal no Topaze ?

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mia-sweetyteas...
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Post time 2017-11-17 23:19:02 | Show all posts |Read mode
Recharge via PayPal no Topaze ? Reply:7| View:882
Hi .. i´ve loded 400 Topaze this Morning (German Time 7:08) But till now 04:12 in the noon i didn´t received my Topazes A Mail from PayPal says i have send 11,89 US$  but there ist no Mail from  Support at Worldpay  that says that i´ve loded .... Just before i loaded 800 Topaze Sucsessfully
So Tell my WHEN will i receive my Topaze and my Rewards for loading ??
Sencerly
SweetyTeasy GMT-Gimle S917  


BTW the Paymendsite  says:

BESTELLUNG ABGESCHICKT!

  • Unser Zahlungsdienstleister verarbeitet deine Bestellung. Dies kann eine Weile dauern. Falls nach einigen Minuten nichts passiert, dann aktualisiere die Seite.
  • Auflade-Seite:
    WorldPay
  • Spiel:
    LoA II & S917-Gimle-GMT
  • Aufladebetrag:
    $11.89
  • Spielwährung:
    400 Topaz
  • Zeit:
    11-17-2017 01:07:43
  • Auftragsnummer:
    151089886366XXX

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 mia-sweetyteas... Last edit in 2017-11-17 23:19:02

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holls
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Post time 2017-11-18 01:39:31 | Show all posts
Hi,
You need to go to support center and make a ticket there, we not longer handle recharge issues on forum.
Thanks and have a nice day,
Holls-Junior Moderator
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 holls Last edit in 2017-11-18 01:39:31

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somewhere
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Post time 2017-11-18 05:22:15 | Show all posts
Basically, if it is "ABGESCHICKT" it means it was initiated but didn't succeed, i.e failed.
If you previously have succeeded it might be a temporary issue, and you can try later.
There shouldn't be any actual payment.
If it never have succeeded it might be an issue with the payment method.
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 somewhere Last edit in 2017-11-18 05:22:15

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toprit1974
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Post time 2017-11-18 19:01:59 | Show all posts
Edited by toprit1974@gmail.com at 2017-11-18 19:03

same happened to me today ..where exactly to make a ticket...says order submitted and have to wait a few mins but over 30 mins now same.. is this never gonna be payed?
Order Submitted!
  • Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
  • Recharge Channel:                     WorldPay
                     
  • Game:                     LoA II & S570-RoseHeart-PST
  • Recharge Amount:                     $9.99
  • Game Currency:                     400 Topaz
  • Time:                     11-18-2017 05:24:16
  • Order Number:                     15110006567xxxx
[url=]Refresh[/url]

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 toprit1974 Last edit in 2017-11-18 19:01:59

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mia-sweetyteas...
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 Author| Post time 2017-11-26 18:17:51 | Show all posts
Zuletzt bearbeitet von mia-sweetyteasy um 2017-11-26 18:25

Till Today (and 2 Tickets in meantime) there are NO Topaze or Refund !!!
i wonder what happens with my money
9 Day´s of Waiting are more than a view Minutes.


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 mia-sweetyteas... Last edit in 2017-11-26 18:17:51

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jining - sm
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Post time 2017-11-28 05:03:07 | Show all posts
Edited by jining - sm at 2017-11-28 05:21

Toprit, You can contact our support ticket through this link: https://support.gtarcade.com/search/submit?gid=160 You will have to fill-up the form and explain to them your issue.

mia-sweetyteasy, I will need an screenshot of your transaction that was done through paypal so we can have a better and smooth process through this issue. (You can send it to me via PM if you want) As well as your In-Game name.

Have a nice day,
JiNing - Senior Moderator
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 jining - sm Last edit in 2017-11-28 05:03:07

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jazzygirl
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Post time 2017-11-28 05:13:40 | Show all posts
hi all,  when a payment or recharge says order pending, means it was declined for one reason or another, if the recharge says Successful then and only then are you charged.
~Jazzy
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 jazzygirl Last edit in 2017-11-28 05:13:40

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ĴỮŞŦЖРЖР...
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Post time 2017-11-29 01:25:12 | Show all posts
Toprit you sure you did not receive? Looks like you got Lulu to me
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 ĴỮŞŦЖРЖР... Last edit in 2017-11-29 01:25:12

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