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Unable to Recharge Since 11-17-2017

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rtnelson_3
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Post time 2017-11-19 13:31:53 | Show all posts |Read mode
Unable to Recharge Since 11-17-2017 Reply:3| View:529
Platform: LOA
Server Name: Flora(1392)
IGN: Bragi
Email: rtnelson_3@yahoo.com

11/17/2017 was the last time I could successfully recharge. I have since tried with 2 different banks, 3 different credit cards (1 of which is a debit card) and Paypal, and each time I get either a payment failiure to try another option or I get Order Submitted and no matter how many times I refresh, it NEVER goes thru.

I have talked with ALL credit providers, banks, and even Paypal, they all state that the problem is on your end, as you are not allowing the transaction to complete.

FIX THIS NOW!!!










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 rtnelson_3 Last edit in 2017-11-19 13:31:53

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redsneakers
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Post time 2017-11-19 17:30:27 | Show all posts
GTa didn't block or refuse any recharges. You need to keep contact your bank or PayPal because likely the fraud department flagged the payments. You need to asked them lifts the flagged if that's the case.
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  • PayPal recharge not working for youzu company limited. Their message is: "We aren't able to process your payment using your PayPal account at this time. Please go back to merchant and try using a different payment method."
    What can I do?
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    2017-11-20 03:15  Reply

 redsneakers Last edit in 2017-11-19 17:30:27

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rtnelson_3
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 Author| Post time 2017-11-20 05:29:36 | Show all posts
Hello...Let me try a provide some more detailed information.

I have talked to PayPal, my 2 banks, and associated CC's...including speaking to the Fraud Departments for each.  The institutions all agree that the request is being sent and approved on their end...it appears that the payments processors for GTA...are not completing the process.  Nothing has been rejected by PayPal or the others.

The only transaction ID's I have ever gotten came from now using PayPal and getting the screen I attached above about "Order is Processing".  No matter how many times I hit refresh or when, the processor listed...in this case WorldPay...is not completing the request, and this is confirmed by PayPal.  When I tried PayPal online...I was getting pop-ups from PayPal asking me to confirm my ID...I do confirm my id and PayPal accepts...but payment processor is finishing the processing...  Transction ID # 151106804015882 (As shown in the attached SS above.).

As for the CC used, I never see a transaction ID, since all that I get is "Payment Failed", and once again, when I contacted the CC institutions, they did not reject or flag my charge for any fraud.  They too indicate it is on the payment processor's end.

I have all of my institutions aware of this game and using PayPal and CC for recharge needs.  Additionally, each of my institutions has many levels of Fraud Prevention setup for me so I am constantly alerted to any potential issues.

As a final double-check, no pop-ups are being blocked thru any browser...and I have cleaned the system and all cookies several times.

Please help to address this issue with your Payment Processors, as up till 11/17/2017, I had no issues with PayPal or anyone else.

Thank You.
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 rtnelson_3 Last edit in 2017-11-20 05:29:36

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meadowsweetfm
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Post time 2017-11-20 05:46:38 | Show all posts
Hey there. Can you pull me one of the IDs from when you get a submitted? and the most recent one that went through? (I think a submitted one is in another SS, that my computer or the forums isnt loading for me). Dont need SS of them, just the ID numbers, and ill get a report started for ya.
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  • One that did not work: Transction ID # 151106804015882

    Previous one that worked on 11/17/2017 and this comes right from PayPal account info summary:

    Paid withWEST SUBURBAN BANK x-3764on November 18, 2017CategoryDigital MediaTransaction ID31V019328X550511P
    Seller infoYouzu Games Limitedhttp://www.gtarcade.comInvoice IDUUZUUSD 151099954327224
    Purchase details 39        $19.99

    Total $19.99
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    2017-11-20 06:16  Reply

 meadowsweetfm Last edit in 2017-11-20 05:46:38

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