Recharge Refund

Abwz4t8_6TEYOKkC@facebook.com

Hi,

I am Winter from HKT-1112 (S3980), VIP 11. I recharged 10K diaz but my phone got low battery and shutdown while recharging so the transaction pushed through and when I opened it again there was no recharge. I even waited for my bank to text me and apple to send me an invoice, but there was none.

However, the Brewing event is important to me so I recharged another 10K diaz and was successful. Unfortunately, when I woke up the next morning, I saw apple's email charging me 2x for 10K diaz. I hope for a fast action on this. I have proof of this. I have attached the photo stating that my recharge is 15k diaz, which means that I only got 10K diaz and my other recharge. However, I was being charged for 2. So I am asking for a refund.

I already requested apple to refund this to me and I am hoping for you action also.

Thanks,

Winter.
syharly@yahoo.com.ph

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wulf88

Dear player,

First of all make sure that your payment went through. You can confirm this from the Google Payments website or your bank account (or your payment profile on iOS).

Secondly, if the payment went through, you have to reach the in-game support for such recharge issues.
You can contact them via a web ticket, or an in-game ticket. To send a web ticket to the support, please follow this link: https://support.gtarcade.com/search/submit?gid=182

To create a ticket in-game, please follow the steps shown in the screenshot below:


Make sure you explain the problem thoroughly to the support regarding your recharge issue.
Also, please include the following in your ticket:
- Character Name
- Character ID
- Server ID
- Time and date of the recharge
- Amount recharged
- Transaction ID (GPA number, you can find this in your payments profile, or your bank statement)

Please wait patiently until the support responds to your ticket. The support might take up to 4 days to respond, if it takes longer than that, please report back so I can forward your ticket as a delayed matter. If you have any screenshots as proof, upload them first to an image-hosting website like imgur.com and provide the links of those in your ticket.

The support is the only solution to a player's recharge issues.
Thank you for your understanding.

Regards,
Wulf

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Abwz4t8_6TEYOKkC@facebook.com

Hi I already got a reply I'll just wait for apple's reply to me thank you very much!

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