North America Forum

 Forgot password?
 立即注册
Search

We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
Website Legacy of Discord -... Support
6179 Threads / 24465 Reply
Search   Favorites  

View: 362| Reply: 2

Recharge Refund

[Copy link]

1

Threads

2

Posts

0

Credits

User

Rank: 1

Credits
0
Abwz4t8_6TEYOK...
User
Posts:2
Joined 2017-11-22
Last Visited 2017-11-23
Post time 2017-11-22 15:15:27 | Show all posts |Read mode
Recharge Refund Reply:2| View:362
Hi,

I am Winter from HKT-1112 (S3980), VIP 11. I recharged 10K diaz but my phone got low battery and shutdown while recharging so the transaction pushed through and when I opened it again there was no recharge. I even waited for my bank to text me and apple to send me an invoice, but there was none.

However, the Brewing event is important to me so I recharged another 10K diaz and was successful. Unfortunately, when I woke up the next morning, I saw apple's email charging me 2x for 10K diaz. I hope for a fast action on this. I have proof of this. I have attached the photo stating that my recharge is 15k diaz, which means that I only got 10K diaz and my other recharge. However, I was being charged for 2. So I am asking for a refund.

I already requested apple to refund this to me and I am hoping for you action also.

Thanks,

Winter.
syharly@yahoo.com.ph


Translate

This post contains more resources

You have to Login for download or view attachment(s). No Account? Register

x

 Abwz4t8_6TEYOK... Last edit in 2017-11-22 15:15:27

 Support

Report
Default Signature
Reply

Use magic Report

29

Threads

1777

Posts

0

Credits

User

Rank: 1

Credits
0
wulf88
User
Posts:1777
Joined 2017-5-19
Last Visited 2019-11-08
Post time 2017-11-22 16:49:42 | Show all posts
Dear player,

First of all make sure that your payment went through. You can confirm this from the Google Payments website or your bank account (or your payment profile on iOS).

Secondly, if the payment went through, you have to reach the in-game support for such recharge issues.
You can contact them via a web ticket, or an in-game ticket. To send a web ticket to the support, please follow this link: https://support.gtarcade.com/search/submit?gid=182

To create a ticket in-game, please follow the steps shown in the screenshot below:


Make sure you explain the problem thoroughly to the support regarding your recharge issue.
Also, please include the following in your ticket:
- Character Name
- Character ID
- Server ID
- Time and date of the recharge
- Amount recharged
- Transaction ID (GPA number, you can find this in your payments profile, or your bank statement)

Please wait patiently until the support responds to your ticket. The support might take up to 4 days to respond, if it takes longer than that, please report back so I can forward your ticket as a delayed matter. If you have any screenshots as proof, upload them first to an image-hosting website like imgur.com and provide the links of those in your ticket.

The support is the only solution to a player's recharge issues.
Thank you for your understanding.

Regards,
Wulf
Translate
Floor reply (1)

 wulf88 Last edit in 2017-11-22 16:49:42

 Support

Report
Reply Support Not support

Use magic Report

1

Threads

2

Posts

0

Credits

User

Rank: 1

Credits
0
Abwz4t8_6TEYOK...
User
Posts:2
Joined 2017-11-22
Last Visited 2017-11-23
 Author| Post time 2017-11-23 02:46:57 | Show all posts
Hi I already got a reply I'll just wait for apple's reply to me thank you very much!
Translate

This post contains more resources

You have to Login for download or view attachment(s). No Account? Register

x
Floor reply (0)

 Abwz4t8_6TEYOK... Last edit in 2017-11-23 02:46:57

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register Now

Points Rules

小黑屋|community.gtarcade.com

2021-4-16 22:22 GMT+8 , Processed in 0.048800 second(s), 38 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

To Top Return to the list