Cant Recharge

Abwo7hm2IFo0ig6m@facebook.com · Post time 2017-11-23 14:57:55

Recharging thru GTarcade (PAYPAL AND CREDITCARD) and MOBILE PHONES ALWAYS SAYING CREDIT CARD REJECTED.. I really want to resolve this cause i cant join daily event recharge... sigh

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vita96 · Post time 2017-11-24 01:45:40

Dear Player,

Please make sure that your credit card has not yet reached its limit and also make sure that your Paypal account or mobile phones has enough credit in it.

If you are sure that your means of payment has no issue, please try to recharge again and take a screenshot of the error message. Then, upload that screenshot to website such as https://imgur.com/ and post the link to your image here. Hopefully, you will be able to recharge soon.

Best Regards,
Vita

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Abwo7hm2IFo0ig6m@facebook.com · Post time 2017-11-25 07:41:26

http://i66.tinypic.com/bdtkw8.png

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vita96 · Post time 2017-11-25 20:48:18

Hello,

I apologize for the inconvenience, please contact our in-game support team by going to "Settings"->"Support" or click here. You will need to provide your Character ID, Server and briefly explain your difficulties. Please also include the link to the screenshot in your ticket.

As it is the weekend, it may take a while for our support to respond to you. Please give them up to 3 business days to respond, and feel free to let us know if you have not receive any respond after 3 business days.

Best Regards,
Vita

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