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Recharging issue with Facebook Platform

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mykel_blacklis...
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Post time 2017-11-24 11:28:10 | Show all posts |Read mode
Recharging issue with Facebook Platform Reply:14| View:1134
Edited by mykel_blacklist@yahoo.com at 2017-11-24 11:52

to the LOA development team.

i want to make a formal complain on my recharge. its been 4 hours already and i havent recieved my recharge and the server is going to reset soon and events also.
i have reharge via dragonpay and attached the pic as proof that they had proceed my payment.

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 mykel_blacklis... Last edit in 2017-11-24 11:28:10

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meadowsweetfm
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Post time 2017-11-24 11:44:22 | Show all posts
We will need the FB transaction ID. You will find it by going into settings, then payments (on the left), then click on the missing transaction to open it. The ID should be listed on the right side.
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  • https://live.dragonpay.ph/Bank/GetEmailInstruction.aspx?refno=UT4CGV81  I got the link from dragonpay that they reieved the payment
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    2017-11-24 12:10  Reply
  • i don't know what happen by the payment details wasn't showing the recharge info as to the date of my latest recharge which is yesterday November 23, 2017 Philippines time
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    2017-11-24 12:11  Reply
  • i was using this link on my recharge couple time and it is showing https://gamesv2.gtarcade.com/open/facebook/play?sid=39005900001195@w&name=Vernon(1195)
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    2017-11-24 12:13  Reply

 meadowsweetfm Last edit in 2017-11-24 11:44:22

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 Author| Post time 2017-11-24 12:25:57 | Show all posts
https://live.dragonpay.ph/Bank/G ... aspx?refno=UT4CGV81  I got the link from dragonpay that they reieved the payment
i don't know what happen by the payment details wasn't showing the recharge info as to the date of my latest recharge which is yesterday November 23, 2017 Philippines time
i was using this link for playing and on my recharge couple time and it is showing https://gamesv2.gtarcade.com/ope ... 5@w&name=Vernon(1195)
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 mykel_blacklis... Last edit in 2017-11-24 12:25:57

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meadowsweetfm
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Post time 2017-11-24 12:40:57 | Show all posts
I cannot pull any of the needed info from the dragonpay screenshots. I need to have the IDs from the FB side. This cannot be reported with out it. The number i am looking for should be 15 or 16 numbers, and generally starts with a 1
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 meadowsweetfm Last edit in 2017-11-24 12:40:57

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 Author| Post time 2017-11-24 12:46:45 | Show all posts
Edited by mykel_blacklist@yahoo.com at 2017-11-24 12:48

so this means that the money i paid for my recharge that hasn't gone to facebook payment details using the links has been gone to waste? dragonpay is saying that they had process my payments and it shows on the link and screenshots that i had made as successful payment.
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 mykel_blacklis... Last edit in 2017-11-24 12:46:45

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meadowsweetfm
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Post time 2017-11-24 12:56:46 | Show all posts
FB gives an ID number for every recharge, whether it fails or not. With that ID we can find out if it failed or not. Unfortunately, with out that ID, we cannot look at what might have happened. You can find the area that we need by going here: https://secure.facebook.com/sett ... mp;ref=settings_nav and then clicking on the recharge that is missing (it should read Date, Paid to League of Angels or paid to facebook games. Click anywhere on the line). If you could screen shot that, we can pull the info we need form it.
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 meadowsweetfm Last edit in 2017-11-24 12:56:46

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 Author| Post time 2017-11-24 13:08:49 | Show all posts
facebook payment details screen not showing the payment i made. idk why but i used it from previous recharge and its working might have something in the link that is broken. https://gamesv2.gtarcade.com/open/facebook/play?sid=39005900001195@w&name=Vernon(1195)

attaching the screen of fb payment details
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 mykel_blacklis... Last edit in 2017-11-24 13:08:49

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elfmaiden
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Post time 2017-11-24 13:22:07 | Show all posts
If Facebook isn't showing the ID, then it likley didn't go thru on Facebook end...Have you tried asking Facebook Support team?

They usually get back to you within a day or so.
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 elfmaiden Last edit in 2017-11-24 13:22:07

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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 Author| Post time 2017-11-24 13:35:51 | Show all posts
facebook policy says that 3rd party games that isnt manage by facebook should be contacted to the developer.  where else can i go?  loa isnt looking for a way to fixed my issue.
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 mykel_blacklis... Last edit in 2017-11-24 13:35:51

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 Author| Post time 2017-11-24 18:53:26 | Show all posts
to the moderators and developers of the game. any chance that I could get what I recharge?
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 mykel_blacklis... Last edit in 2017-11-24 18:53:26

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