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I want to get a refund

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semih bülbül
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Post time 2017-11-25 16:19:53 | Show all posts |Read mode
I want to get a refund Reply:1| View:1035
hello my 6 year old brother has taken the diamond to the game unaware of me and ı am very distressed because ı want the money to be returned and the character to be deleted thanks

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 semih bülbül Last edit in 2017-11-25 16:19:53

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wulf88
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Post time 2017-11-25 19:18:18 | Show all posts
Dear player,

We apologize for the issues you are experiencing.

Keep in mind that refunds will get your account banned and that is irreversible.
To check if you are eligible for a refund, you have to contact the Support.

You can reach them through a web ticket here (https://support.gtarcade.com/search/submit?gid=182), or through the in-game ticketing service, as shown in the screenshot below:


Mention to them your problem, providing your server and character IDs. Any screenshots that can be used as proof, can be uploaded to your ticket by tapping on the 'Image' icon. Alternatively, you may upload these screenshots to an image-hosting website like imgur.com and then provide the links of those in your ticket.

It is up to the Support service to decide if you are eligible for a refund or not.

Regards,
Wulf
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 wulf88 Last edit in 2017-11-25 19:18:18

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