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Suspected illegal diamond buying

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10382032376887...
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Post time 2017-11-30 07:11:40 | Show all posts |Read mode
Suspected illegal diamond buying Reply:4| View:612
Server Est 127 char.
Id provided in the screen shot need account check for illegal diamond buying. Char has been vip 9 since 450mill and is still vip 9 at 1.02bill 2 weeks later.
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 10382032376887... Last edit in 2017-11-30 07:11:40

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Post time 2017-11-30 19:36:43 | Show all posts
Edited by 112218981221543292981@google.com at 2017-11-30 19:43

Please verify this account, suspected buying diamonds illegally
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 11221898122154... Last edit in 2017-11-30 19:36:43

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资深玩家版主

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prophetcore
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Post time 2017-11-30 20:23:09 | Show all posts
Dear Players,

if you find out someone buying diamonds from 3rd party illegally, please report them to the in-game support team by creating a ticket.

The in-game-support is the only team with permission and possibility to investigate on player accounts.

You will find the support ticket system in the game settings as shown on the picture below:


Please include at least the following information:
-Player ID and server of the suspected player
-Your own ID and server
-A brief description as well as screenshots as proof of buying illegal diamonds

The support team might ask you for further information if necessary.

You can upload screenshots to image hosting websites like imgur.com and state the links in your ticket.

Please notice: Due to privacy relations you will not get any information about the result of the investigation, but if the player still playing after the investigation is done, he should be playing legit.

Thank you very much.

Regards,

Prophetcore

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 prophetcore Last edit in 2017-11-30 20:23:09

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 Author| Post time 2017-12-1 07:00:59 | Show all posts
If we send a ticket nothing get done. I have a ticket from a year ago that never got dealt with so forum is the only placr you guys seem to watch that and facebook.
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 10382032376887... Last edit in 2017-12-1 07:00:59

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prophetcore
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Post time 2017-12-2 00:36:16 | Show all posts
Dear Player,

you should usually get a response to your tickets within 3 working days.

If you get no response on a ticket within 3 working days (mo-fr) you can tell us your character ID, server and exact ticket timestamp, so we can forward it as a delayed ticket task.

If you send the ticket and the in-game support already answered that they will investigate and nothing happens after some days, then the suspected player should be playing legit.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2017-12-2 00:36:16

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