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Recharge for 8k Diaz and cant got horse mount on new server?

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nickname_43344074
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Post time 2017-11-30 16:43:07 | Show all posts |Read mode
Recharge for 8k Diaz and cant got horse mount on Reply:1| View:354
Good evening,

im an new player and i got some problem.
Im recharge 8000 diamond at lv 10 and become vip 5, but why im not got that horse mount? theres 0/5000 diamond on the quest.
I've frustated, i spent a lot of money for this game. even thats on 7 days quest at 3rd days, i can buy that horse mount but i think i've waste my money if i buy that. i can got that mount for free you know?
is it a bug? or can someone please tell me what should i do?


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 nickname_43344074 Last edit in 2017-11-30 16:43:07

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wulf88
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Post time 2017-11-30 19:52:01 | Show all posts
Dear player,

Welcome to our forum.
We apologize for the inconvenience caused, but could you explain a bit more what exactly happened by posting some screenshots or responding to the below questions?

Was the amount available upon recharge, or upon diamond consumption? There is a possibility that the mount required exactly a 5000-diamond single recharge, in which case multiple single recharges of less amount would not fulfill the requirements.

Regards,
Wulf
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 wulf88 Last edit in 2017-11-30 19:52:01

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