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Problem with recharging.

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alexjjy52
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Post time 2017-12-1 21:43:29 | Show all posts |Read mode
Problem with recharging. Reply:8| View:668
I have been recharging regularly on this game but from yesterday every time I tried to recharge there’s no purchase windows pops up anymore therefore I can’t recharge.  What’s causing this issue?
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 alexjjy52 Last edit in 2017-12-1 21:43:29

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prophetcore
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Post time 2017-12-2 00:17:43 | Show all posts
Dear Players,

we are sorry to hear that you are facing this issue.

Can you please give us more details of the issue?  Your character ID, Server, Screenshots, what you have tried yourself to fix it.

If your have bound your game to facebook, twitter or google, than you can try the following, that can help when something is not visible or does not pop up:

- Clear Cache from the game and google play store
- Restart your device
- Delete and reinstall Legacy of Discord

Please write back with more details if these hints do not work for you.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2017-12-2 00:17:43

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riccardo_2500
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Post time 2017-12-1 23:38:04 | Show all posts
Exactly the same problem here
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 riccardo_2500 Last edit in 2017-12-1 23:38:04

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alexjjy52
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 Author| Post time 2017-12-2 04:56:07 | Show all posts
I tried those method, still the same.  Could you help?
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 alexjjy52 Last edit in 2017-12-2 04:56:07

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AbxlLVURWDpW3G...
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Post time 2017-12-2 05:22:04 | Show all posts
Edited by AbxlLVURWDpW3GLD@facebook.com at 2017-12-2 05:42

I also have this problem hkt-758 berumotto.  ID7421283No response after clicking Trying to provide methods can't be solved!

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 AbxlLVURWDpW3G... Last edit in 2017-12-2 05:22:04

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riccardo_2500
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Post time 2017-12-2 09:27:39 | Show all posts
I'm glad to hear i'm not the only one here! What is happening? I just click on any diamonds recharge button and nothing happens..
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 riccardo_2500 Last edit in 2017-12-2 09:27:39

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alexjjy52
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 Author| Post time 2017-12-2 11:34:13 | Show all posts
Mod please help?
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 alexjjy52 Last edit in 2017-12-2 11:34:13

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wulf88
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Post time 2017-12-2 17:58:46 | Show all posts
Dear players,

Please respond below in case this problem keeps reoccurring for your accounts.
I have notified our team of this so we can find out if this issue is on our end, so we can implement a fix as soon as possible.

Meanwhile, please switch to a smartphone or tablet device and check if you can recharge from there, in case you are playing through an emulator.
Respond below with any findings you might have.

Regards,
Wulf
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 wulf88 Last edit in 2017-12-2 17:58:46

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wulf88
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Post time 2017-12-2 18:39:37 | Show all posts
Edited by wulf88 at 2017-12-2 12:45

Dear players,

Recharge issues such as this are very serious and we will try to resolve it as soon as possible.
We have informed the developers of this problem, and it has been escalated.

Please kindly send a ticket to the in-game support. They will need your character ID and server ID to investigate the issue, as this happens only to a handful of accounts. Make sure you thoroughly explain the problem, mentioning that there is not any window popping up when you try to recharge.
To create an in-game ticket, please follow theinstructions as per screenshot below:


Alternatively, to contact the support through the web, please visit the following link and create your ticket:
https://support.gtarcade.com/search/submit?gid=182


Please wait patiently until they respond.

Regards,
Wulf

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 wulf88 Last edit in 2017-12-2 18:39:37

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