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account highjacked during wonderhill transfer

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peter perry-ko...
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Post time 2017-12-6 01:09:08 | Show all posts |Read mode
account highjacked during wonderhill transfer Reply:6| View:825
someone had changed my log in info for my wonderhill account can you help?

Platform: wonderhill
Server: S56
IGN: OraJago

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 peter perry-ko... Last edit in 2017-12-6 01:09:08

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silver zero
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Post time 2017-12-6 02:10:08 | Show all posts
OraJago do you have any proof that anybody stole your account (any screen shots of them asking/harrassing you for your details etc)? If you gave the details out willingly then there is nothing we can do to help you. But can you try resetting your password in the meantime, and making sure that you entered your info in correctly.
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  • the transfer asks for to add a e-mail to the account no password need for the transfer and that screenshot is proof i can not enter and my details have NOT been given out willingly and my info is correct when entered
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    2017-12-6 02:28  Reply
  • cant reset my password when the e-mail attached to it does NOT match thanks to this nonsese when it is my e-mail
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    2017-12-6 02:31  Reply
  • 34
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    2017-12-6 12:59  Reply
  • picture FOUND
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    2017-12-6 14:12  Reply

 silver zero Last edit in 2017-12-6 02:10:08

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Required Info: IGN, Server, Platform, Screen Shots & *Transaction ID's for Recharges* Comp Conditions
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peter perry-ko...
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 Author| Post time 2017-12-12 00:48:31 | Show all posts
the transfer asks for to add a e-mail to the account no password needed for the transfer and that screenshot is proof i can not enter and my details have NOT been given out willingly and my info is correct when entered can't reset my password when the e-mail attached to it does NOT match thanks to this nonsense when it is my e-mail
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 peter perry-ko... Last edit in 2017-12-12 00:48:31

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thatseason
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Post time 2017-12-12 00:56:47 | Show all posts
Edited by thatseason at 2017-12-12 00:59

Hi OraJago, have you tried that "Forgot Password" link? What happens after you clicked it and attempted to reset your password? Can you attached a screenshot for that?

Meanwhile, I will file a report for your issue.

Thanks.
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 thatseason Last edit in 2017-12-12 00:56:47

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Please provide IGN, Server, Platform and any necessary screenshot(s) in your report. Issue regarding Recharge will require your transaction ID.
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peter perry-ko...
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 Author| Post time 2017-12-12 10:22:13 | Show all posts
I no longer have Kumbang.Kumbang@inbox.com as a e-mail due to it costing to use i wanted to switch my log in e-mail to my current one
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 peter perry-ko... Last edit in 2017-12-12 10:22:13

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lady_phoenix
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Post time 2017-12-12 10:40:45 | Show all posts
Edited by lady_phoenix at 2017-12-12 10:45

Hi Peter, you need to report this issue with Wonderhill support. This is out of our hands. Unfortunately, we have 0 access, and no control over their login details, or their transfers/binds to another platform.  
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 lady_phoenix Last edit in 2017-12-12 10:40:45

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auror
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Post time 2017-12-12 22:02:54 | Show all posts
Check this. May this could help
http://community.wonderhill.com/ ... 1119-Data-Migration

If it doesn't help. Report on their forum.
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 auror Last edit in 2017-12-12 22:02:54

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