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[NEW][Mini- Client] Solution to the"Account Can not be Found" Issue

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whatif
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Post time 2017-12-6 18:55:10 | Show all posts |Read mode
[NEW][Mini- Client] Solution to the"Account Reply:4| View:2142
Edited by whatif at 2017-12-6 18:57

We are sorry that some users are having issues with the current version of GTarcade mini-client, specifically, they may encounter a prompt shows “account cannot be found” upon starting games.
Please note that the prompt "Account cannot be found" is just a display error, your account cannot be affected at all by this prompt.
Rest assured that our engineers are working hard to fix this problem, in the meantime, you can resolve the issue yourself by following the instructions below:

FIRST:
Restart GTarcade mini-client (exit completely and reopen the app, not simply log out).
If this does not fix the problem, then try the following:

SECOND:
Step 1: Exit the mini-client (exit the app completely, not simply log out);
Step 2: Right-click the desktop icon and select “Open file location”.
Step 3: Navigate to AppData/Local/Gtarcade/cache folder, delete the game folder;
Step 4: Restart the mini-client.

We apologize for the inconveniences caused. Our engineers will fix this problem as soon as possible. Thank you for your understanding.

Please feel free to leave your comment here if your problem isn't solved. Have a good time!

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 whatif Last edit in 2017-12-6 18:55:10

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karim43
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Post time 2017-12-6 20:56:42 | Show all posts
its work for now
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 karim43 Last edit in 2017-12-6 20:56:42

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banea
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Post time 2017-12-16 00:47:12 | Show all posts
you cant repair simple mistake,why the hell we pay for the game....
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 banea Last edit in 2017-12-16 00:47:12

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banea
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Post time 2017-12-16 01:00:08 | Show all posts
there is no cache folder in mini-client,but after logout its somehow works...for now
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 banea Last edit in 2017-12-16 01:00:08

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Post time 2017-12-18 11:08:02 | Show all posts
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 mazankoolga Last edit in 2017-12-18 11:08:02

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