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Recharge 800 topaz twice but not received.

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novex1984
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Post time 2017-12-7 06:21:19 | Show all posts |Read mode
Recharge 800 topaz twice but not received. Reply:5| View:490
Edited by novex1984@gmail.com at 2017-12-7 07:05

The first recharge i never have chance to copy the order number. The second order number is 151259855753422

But i never received. Please help asap.

IGN Novex Server 1239 Mara


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 novex1984 Last edit in 2017-12-7 06:21:19

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jining - sm
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Post time 2017-12-7 07:36:34 | Show all posts
Hi,

It seems that there was an issue with the transaction process of the two recharges, this means you will most likely get the money back from your bank in 1-2 days but you can contact your bank before that if you want. Nothing will happen to your Account if the money is given back as there isn't any log on GTarcade side regarding those 2 recharges.

Have a nice day,
JiNing - Senior Moderator
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 jining - sm Last edit in 2017-12-7 07:36:34

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 Author| Post time 2017-12-7 14:22:25 | Show all posts
Edited by novex1984@gmail.com at 2017-12-7 14:23

mod, i attached the screenshot from my bank as well. Can you please confirm with the developer as well.
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 novex1984 Last edit in 2017-12-7 14:22:25

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jining - sm
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Post time 2017-12-8 03:57:43 | Show all posts
Hi,

I've forwarded those screenshots to the Devs for a further review.

Have a nice day,
JiNing - Senior Moderator
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 jining - sm Last edit in 2017-12-8 03:57:43

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 Author| Post time 2017-12-11 20:38:17 | Show all posts
Jining I called up my bank and they told me i need to wrote a letter to the bank and request refund. Can i get confirmation that GTarcade do not received my recharged on the specific day.
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 novex1984 Last edit in 2017-12-11 20:38:17

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jining - sm
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Post time 2017-12-11 22:00:34 | Show all posts
Hi,

GTarcade didn't receive the money as there was an error in the transaction process, so yes you should send that letter to get your money back.

Have a nice day,
JiNing - Senior Moderator
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