Recharge Issue

dung2101993

Hi,

Went to recharge monthly card ($10.00) and got the following message/screen (see attachemt).
Thinking maybe I mis-enter information, I redid - still no success.

Please help.

Thank you.

Ahlspiess
Flip (1145)/ub65

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corruptarmy

Hi dung, Please try different browser. and If you using any program for protection disable it for transaction.

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dung2101993

tried other browsers, same result   and protection was disabled to try and complete transaction.

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corruptarmy

Can you please tell us your platform, payment provider and what browsers you are using?
Also is it before or after update?

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dung2101993

i think it's GTA
VISA
attempts made after roll-over/new day but prior to update

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dung2101993

Just tried again, since after update, same result.

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redsneakers

Sometimes that happened when the connection took long to load and it's failed. Can you try close all other browser (if you open more than one) and only try do the recharge? And double check internet protection (disable it) before you you try the recharge again.

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dung2101993

even thou it shows other browser icons, they are non-functioning during re-charge attempts (not open nor active).
internet protection remains disabled while attempting recharge.
same results, no recharge, when trying other browsers.

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eternalnightmare

Based on the images you have shared, it seems that there is some sort of security blocking the payment from happening. Please disable any additional security programs you might have and try again.

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dung2101993

updated status?

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