No Diamonds but recharge was successful

pawilsbach

ok I did a recharge right before world boss. I have the recharge successful screen. However, I didn't get my diamonds let alone all the in game benefits from hot events. Please fix. I am providing my screen shot.
Bigglesworth
Haggai 759

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pawilsbach

it has been over an hour...and still no diamonds from the recharge. I am getting aggravated. Others who filed a complaint after I did have gotten some assistance. Come on lets get it done.
Bigglesworth
haggai 759

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pawilsbach

Hey, I want my diamonds and the time sensitive rewards that I would collect in hot events with precious pro among just a few. What about my feather rewards... come on now and solve this it isn't too hard. Do right by a paying customer.
Bigglesworth
haggai 759

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yunadalmasca

i am so sorry that you had trouble with this, i will go ahead and report it and make sure that your proper rewards are sent through

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pawilsbach

Okay, well thanks for looking into it. However it has been 22 hours since the recharge and still I do not have my diamonds and all the rewards I should have got from events yesterday. Not really super happy here.
Bigglesworth
Haggai 759

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corruptarmy

Hi, Sorry for Inconvenience faced by you. Please be Patient. Report has been been filed.
Will update you shortly.

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redsneakers

This recharge 'Successful' but no diamonds credited was cause by Adyen Security Check. Please refer to this Adyen Security Check Increased thread for more info.

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