I recharged but got no diamonds

abz2fcpp9ledwic2@facebook.com · Post time 2017-12-8 08:24:29

I recharged using Paypal. The payment went through successfully, but I got no diamonds. What is going on? IGN: Krishna, Server: Sharkline (1357). Platform: GTArcade.

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xomaloa · Post time 2017-12-8 10:53:35

Edited by xomaloa at 2017-12-8 11:05

Did you recharge 2k diamonds, or 1k twice? Can we get a Screen Shot of your Transaction ID?

Xoma

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xomaloa · Post time 2017-12-8 08:32:59

Hello Krishna, give it a few minutes and see if they appear, you may need to refresh. Check back in in a few minutes and let me know.

Xoma

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abz2fcpp9ledwic2@facebook.com · Post time 2017-12-8 09:06:22

What I meant is that the PRECIOUS PRO total recharge 2,000 dias button in Hot Events is still greyed out. That's the diamonds that I haven't received.

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xomaloa · Post time 2017-12-8 09:14:17

Can you provide a Screen Shot of the Precious Pro and your recharge ID #?

Xoma

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abz2fcpp9ledwic2@facebook.com · Post time 2017-12-8 09:51:41

Edited by abz2fcpp9ledwic2@facebook.com at 2017-12-8 09:56

Transaction ID #1: 6LN02011PN327554F
Transaction ID #2: 0XD7120928312460B
I cannot upload my screenshot even though it's only 948KB. It keeps telling me to enter title or content.

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abz2fcpp9ledwic2@facebook.com · Post time 2017-12-8 10:47:02

This is the screenshot

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abz2fcpp9ledwic2@facebook.com · Post time 2017-12-8 12:05:42

I recharged 1000 diamonds two times. I gave the transaction ID above.

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yunadalmasca · Post time 2017-12-8 13:25:54

that reward is for when you recharge 2000 diamonds at one time not adding up to 2000 diamonds

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I recharged but got no diamonds

RE: I recharged but got no diamonds

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