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missing 40,000 diamonds

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gladys brubake...
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Post time 2017-12-8 13:32:37 | Show all posts |Read mode
missing 40,000 diamonds Reply:16| View:1413
Edited by gladys brubaker at 2017-12-8 14:06

who do i contact about my missing 40,000 diamonds? ign- GypsyRose-   server- Rhea(s170)
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 gladys brubake... Last edit in 2017-12-8 13:32:37

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yunadalmasca
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Post time 2017-12-8 14:31:27 | Show all posts
well we will need your info such as your IGN, server, platform, and some sort of proof of your diamonds having been there and now missing ( do the best you can)
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 yunadalmasca Last edit in 2017-12-8 14:31:27

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gpod_az667
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Post time 2017-12-8 15:36:55 | Show all posts
I am missing 6000 diamonds also. But i see it credits me for spending 6,492 K diamonds in hot events since reset 2 and a half hours ago  (i spent 2 on garden supply so 6490 I either spent inadvertantly or was glitched away). I wonder what i bought if anything.  Did it credit you for spending in the hot events. Frustrating. Did hot events say that u spent the 40K diamonds gladys? Anyone know the likely culprit. (The only similar experience i had was being not careful in opening sockets when i didn't have enough magic socket rods but that was months ago and i wasn't doing any of that).

Glady's did it credit u for spending a lot of diamonds in hot events?
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  • i had been off the game for awhile and when i came back they were gone ive been trying to get help from support but i never got a response i havent really played since then because i spent alot of money on those diamonds so im very angry
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    2017-12-8 15:45  Reply

 gpod_az667 Last edit in 2017-12-8 15:36:55

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cproxcavite-03...
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Post time 2017-12-8 16:22:29 | Show all posts
well they delete all diamonds on all of my old char, this how they reward the returning player bullsh!t
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 cproxcavite-03... Last edit in 2017-12-8 16:22:29

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korabas
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Post time 2017-12-8 17:13:29 | Show all posts
Hello,
It's very likely that your diamonds were sealed if you haven't been on for awhile. In this case we will still need the platform you play on (Gtarcade, Facebook, Kabam).  Once I have that i can put in a report and have it checked and sent back to you.

And gpod if you also leave your details we can check what you spent your diamonds on.


-Korabas
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  • sorry i didnt understand what was meant by platform but now i do thank you i use facebook
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    2017-12-8 18:08  Reply
  • Thank you, in future when replying to mods try to avoid using Quick Reply as we don't get messages about it. Reported to be checked for you.
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    2017-12-8 18:31  Reply

 korabas Last edit in 2017-12-8 17:13:29

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gladys brubake...
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 Author| Post time 2017-12-9 01:08:05 | Show all posts
do you by chance know how long it will be before i hear anything?
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 gladys brubake... Last edit in 2017-12-9 01:08:05

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Ωsiris
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Post time 2017-12-9 03:28:21 | Show all posts
Hello gladys,
   Your report is still waiting to be handled.
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 Ωsiris Last edit in 2017-12-9 03:28:21

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gladys brubake...
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 Author| Post time 2017-12-10 03:05:29 | Show all posts
can anyone tell me how long it usually takes to hear back about issues?
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 gladys brubake... Last edit in 2017-12-10 03:05:29

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execute
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Post time 2017-12-10 03:48:41 | Show all posts
Hello,

It will be until Monday when you hear back about the issue.
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 execute Last edit in 2017-12-10 03:48:41

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gladys brubake...
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 Author| Post time 2017-12-10 04:13:27 | Show all posts
ok thank you very much
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 gladys brubake... Last edit in 2017-12-10 04:13:27

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