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recharged 5

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marm.mr54
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Post time 2017-12-10 22:05:32 | Show all posts |Read mode
recharged 5 Reply:2| View:414
Edited by marm.mr54@gmail.com at 2017-12-10 22:44

I have recharged 4000 topazes and I have not received anything, and my intention was to use the angel's background, please solve the problem as soon as possible. order number of the recharge 151291115895165 and another recharge of 4000 topaces with order number 151291409450625, if you do not solve the problem I will not be able to get all the prizes and subscriptions for prizes in the angel fund, and I think that you should remedy this problem immediately ....


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 marm.mr54 Last edit in 2017-12-10 22:05:32

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jining - sm
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Post time 2017-12-10 22:58:59 | Show all posts
Hi,

I've forwarded this issue to the Devs but note that this might not be answered by tomorrow and that it is possible that your recharge didn't go smooth (Please check your Recharge History on GTarcade Recharge Website, if there isn't any log about the two recharges please contact your Bank/Platform were your money came from and inquiry them about this). It could either be a topaz delivery delay or that the two transactions didn't go through GTarcade despite the website displaying it did.

Have a nice day,
JiNing - Senior Moderator
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 jining - sm Last edit in 2017-12-10 22:58:59

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jining - sm
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Post time 2017-12-11 22:03:12 | Show all posts
Hi,

We didn't receive the money since there was an error in the transaction process, please contact your bank for further information on how to get your money back from those two transactions.

Have a nice day,
JiNing - Senior Moderator
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 jining - sm Last edit in 2017-12-11 22:03:12

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