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December SS Tycoon Points Not Crediting to Account

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heide
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Post time 2017-12-12 13:10:26 | Show all posts |Read mode
December SS Tycoon Points Not Crediting to Accou Reply:3| View:385
Edited by heide at 2017-12-12 13:38

GN:  Broom Heide
Server:  ub50
Platform:  facebook

I am having issues with my game no longer being credited for purchases made in Tycoon.  I have been in the ER with my daughter all afternoon and was not paying attention.  When I got home, I was close to hitting 2 million points in Tycoon.  I have made several different purchases from Devotion Rewards in Hot Events.  The last one I made was for 3,000 Beast Crystals.  That should have given me an addition 6,000 towards my total points in Tycoon.  My account was not credited the points.  There have been several other purchases made this evening that were not credited either.  I did take screen shots of my Hot Events Pages to show the problem!  I am having issues transferring the screen shots from paint!





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 heide Last edit in 2017-12-12 13:10:26

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corruptarmy
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Post time 2017-12-12 16:16:55 | Show all posts
Can you please tell us how long you made the points?
Also Please share the uncropped ss of your tycoon pts along with timestamp
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 corruptarmy Last edit in 2017-12-12 16:16:55

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 Author| Post time 2017-12-12 22:38:17 | Show all posts
Edited by heide at 2017-12-12 22:42

I noticed at 9 p.m. EST that there was an issue.  I am not sure exactly how long the problem had been going on for during the day.  Apparently our whole server was affected by this issue.  This is an uncropped screen shot from this morning.  I am unable to download the Screen Shot that I took this morning.  It is telling me the file is too big!  
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 heide Last edit in 2017-12-12 22:38:17

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silver zero
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Post time 2017-12-13 01:37:16 | Show all posts
Edited by silver zero at 2017-12-12 19:40

Hi Broom Heide, if your SS's are too big even after saving them as JPEG in paint, then you can upload them to an image hosting site like imgur/postimage and just paste the link to it. Try testing in the meantime if the issue still persists, take full screen shots of your tycoon points with a time stamp before and after obtaining more resources (beast crystals)
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 silver zero Last edit in 2017-12-13 01:37:16

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Required Info: IGN, Server, Platform, Screen Shots & *Transaction ID's for Recharges* Comp Conditions
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