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Diamantes

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nicolás cuello...
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Post time 2017-12-16 06:25:32 | Show all posts |Read mode
Diamantes Reply:3| View:405
Hola, compra diamantes del juego y aún no han sido acreditados. Dejo la imagen de compra. Espero una respuesta
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 nicolás cuello... Last edit in 2017-12-16 06:25:32

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vita96
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Post time 2017-12-17 03:07:54 | Show all posts
Dear Nicolas,

For recharge issues, please submit your ticket at Setting>Support with below info:
1. Date/time of your purchase
2. Purchase order number
3. Purchase amount
4. Platform (Apple/Google)
5. Brief description (You didn't receive diamonds when your account is recharged or you failed to recharge, etc)

We apologize for the inconvenience caused.

Best Regards,
Vita
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 vita96 Last edit in 2017-12-17 03:07:54

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nicolás cuello...
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 Author| Post time 2017-12-22 20:13:36 | Show all posts
Thank you for the response, I already sent the ticket to support with the indicated but they did not give me a solution. Could I make a purchase and be credited?
regardsM
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 nicolás cuello... Last edit in 2017-12-22 20:13:36

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prophetcore
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Post time 2017-12-22 23:42:41 | Show all posts
Dear Nicolas,

please notice that the support will take up to 3 business days to respond to your ticket.

If your ticket is over this time and they did not respond, give us a screenshot of your ticket, your character ID and server, so we can forward the issue as a delayed ticket.

If your ticket is not over the time, please just stay a little more patient.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2017-12-22 23:42:41

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