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unable to use gift codes because of merge

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charles miller...
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Post time 2017-12-17 01:20:16 | Show all posts |Read mode
unable to use gift codes because of merge Reply:3| View:901
Edited by charles miller_6363 at 2017-12-17 13:13

Previous mergers put me with multple accts using the same email logins on one server, ua185.  Once i use a gift code for one ign I cannot use it for my other ign on that server that uses the same email login. Example   ign kaos and Scorpion.s1254 use same email,  ign smoke and Iice use same email login,  ign scorpion.s1259 and kaos.s1254 use same email login.   Used latest gift code 4TCRU4U4XCZKP4K9F2  on kaos.s1254 , Iice and scorpion.s1254 but unable to collect on other 3 accts.  Have been previously informed that we cannot change email logins when mergers mate accts onto one server.  Can i receive the gift code items for the 3 accts, scorpion.s1259, kaos and smoke, since this is a glitch caused by the mergers?   Previously received gift code items via mail to temporarily resolve this issue.   ign kaos   ua185    mini client #2   
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 charles miller... Last edit in 2017-12-17 01:20:16

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execute
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Post time 2017-12-17 04:00:39 | Show all posts
Hello,

Before I can make the report for you we do need the required information: Uncropped Screenshots of your issue related to the codes (this can be the code limit reached error message you get), IGN, Server, and Platform of your char that is having the issues. Once we have all the information needed I can then make a report for you.

Thanks!
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  • ign kaos, smoke and scorpion.s1259    forum keeps blocking my ss, enclosed copy of reply by a mod from last time this happened  

    auror
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    Post time 2017-11-22 18:43:06 | Show the author posts only
    6#
    kaos new gift codes have been sent. Please check.

    We are not actually sure if there will be a possible fix in the future. When this happens again just file a thread here with sufficient details.
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    2017-12-17 09:35  Reply
  • I have ss of all 3 accts but upload image  "button",  "image url" not working as well as advance mode to copy from word. No results when I try to use any method that has worked in the past to upload ss.
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    2017-12-17 10:01  Reply
  • go figure, waited a few hours, repeated exact same steps and ss loaded  
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    2017-12-17 13:08  Reply

 execute Last edit in 2017-12-17 04:00:39

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 Author| Post time 2017-12-17 14:21:27 | Show all posts
bumping now ss finally loaded
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 charles miller... Last edit in 2017-12-17 14:21:27

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meadowsweetfm
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Post time 2017-12-17 15:14:24 | Show all posts
Edited by meadowsweetfm at 2017-12-17 01:18

Hello. I have asked for clarification in regards to your case from our Sr mods. At this time, we cannot promise that the diamonds from the code will be sent, however we will try for it again.
At this time, she advises me to let you know that in the future, you will need to make the choice of who you use the codes on, as they are only meant to be used 1 time, per account, per server. This does mean that unfortunately, one of your toons on each account in the merged server will need to miss out.
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 meadowsweetfm Last edit in 2017-12-17 15:14:24

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