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recharge issue

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oceane
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Post time 2017-12-19 10:10:20 | Show all posts |Read mode
recharge issue Reply:6| View:688
hi mods.  i just did a recharge.  i got the recharge successful message and i receive no diamonds.   please fix this thank you.   i have screen shot of transaction and order number.  

kitten
blackplains 1398
gta
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 oceane Last edit in 2017-12-19 10:10:20

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lady_phoenix
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Post time 2017-12-19 10:15:47 | Show all posts
Okay, can you post the screenshots then.  Plus can you tell us how many diamonds you had before the recharge and take a screen shot of your diamonds.
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 lady_phoenix Last edit in 2017-12-19 10:15:47

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oceane
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 Author| Post time 2017-12-19 10:25:11 | Show all posts
I sent you screen shot of transaction.   thank you in advance
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 oceane Last edit in 2017-12-19 10:25:11

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Post time 2017-12-19 10:29:18 | Show all posts
Edited by lady_phoenix at 2017-12-19 10:39

Okay, I got it. I will report this for you.  Also please be aware that Adyen has increased their security. Here is a link for more information. http://community.gtarcade.com/thread/1298572-1-1.html
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 lady_phoenix Last edit in 2017-12-19 10:29:18

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oceane
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 Author| Post time 2017-12-19 10:38:25 | Show all posts
thank you lady_phoenix.   how long will it take?  I do not want to miss out on my precious pro:

http://prntscr.com/hpdj7f
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 oceane Last edit in 2017-12-19 10:38:25

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Post time 2017-12-19 10:48:20 | Show all posts
I am unsure how long it will take but I will make sure I mention your precious pro. If you miss out I will ask for the compensation for it.
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 lady_phoenix Last edit in 2017-12-19 10:48:20

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lady_phoenix
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Post time 2018-1-4 09:48:57 | Show all posts
Hi Oceane, according to the records it shows that your recharge failed. That is why you didn't receive the diamonds.
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 lady_phoenix Last edit in 2018-1-4 09:48:57

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