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super tycoon bug

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johnson lee ch...
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Post time 2017-12-19 18:23:18 | Show all posts |Read mode
super tycoon bug Reply:6| View:539
I just logged in and realised everything is N/A in ranking n no details of the rankings.. Is this bug or meant to be?

IGN: Eldunari
Server: HKT-1210
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 johnson lee ch... Last edit in 2017-12-19 18:23:18

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grey.donaire
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Post time 2017-12-19 21:17:52 | Show all posts
yeah all of us have the same issue.. i hope they can let us know whrn this will be fixed
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 grey.donaire Last edit in 2017-12-19 21:17:52

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prophetcore
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Post time 2017-12-19 22:56:34 | Show all posts
Dear Guardians,

our developers are already aware of the issue and they are fixing it actually, EST is fixed already and HKT is under investigation and will be fixed soon.

Can I kindly ask you for some little more patience until the ranking is fixed?

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2017-12-19 22:56:34

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gipper
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Post time 2017-12-21 00:13:31 | Show all posts
I can’t collect my final rewards... and they’re going to disappear before in game support even responds. I tried redownloding the game and no luck.

This game is a joke, time to stop wasting money on it and finally quit. I give up.
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 gipper Last edit in 2017-12-21 00:13:31

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wulf88
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Post time 2017-12-21 01:29:15 | Show all posts
Edited by wulf88 at 2017-12-21 11:27

Dear gipper,

We apologize for any inconvenience caused.

Please send a web or an in-game ticket to the support along with video link proof (you can upload to https://streamable.com/) and they will get back to you soon.

Regards,
Wulf
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 wulf88 Last edit in 2017-12-21 01:29:15

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gipper
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Post time 2017-12-21 04:16:53 | Show all posts
Edited by gipper at 2017-12-21 04:25

Here’s a video.  The numbers are also off it looks like my event stopped around 11pm.
https://streamable.com/0kz45


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 gipper Last edit in 2017-12-21 04:16:53

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vita96
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Post time 2017-12-22 01:19:44 | Show all posts
Hello Gipper,

I am sorry for the inconvenience. Please submit a ticket to our in-game support team by clicking the GM button on chat tab. In your ticket, explain your situation and include the link to the video. Don't forget to state your Character ID and Server to allow our support to verify the error. It may take up to 3 days for our support to respond to you. Please be patient. If you did not receive any respond after 3 days, do let us know your character ID, server and the date of the ticket here.

Best Regards,
Vita
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 vita96 Last edit in 2017-12-22 01:19:44

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