Faulty Chargebacks

thera

I tried to recharge today and it gave me this message (https://imgur.com/a/mpoeX). I went to the bank and stopped the chargeback process, they said they had automatically done it because of some kind of cross-border fee, charges in another country triggered their warning system. Was wondering if this could be re-opened.

IGN: Thera
Server: ua138
Platform: GTArcade

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execute

Hey Thera

It can be reopened, I'll report the chargeback issue for you. Just be aware it may take time for everything to get looked at. Are you able to get the transaction IDs for the payments that could have been chargebacked?

Thanks!

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thera

151182671596082 is the order number, I'm pretty sure it's just the one?

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execute

Whichever one that would have been chargebacked. ;) In the mean time, your chargeback has been reported.

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thera

Any chance this will be resolved today? Was hoping to catch the Precious Pro rewards.

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elfmaiden

I'm sorry, but we have no idea how long something like this would take to clear up

But if it is resolved quickly, yet after this precious, we can perhaps put in a request for you for the next time you can successfully recharge, to add what you would have gained by this precious today.

Would be no guarantee, is up to the devs, but can ask.

Or you can wait till next precious...

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thera

Would greatly appreciate that, I need the precious pro rewards to have enough diamonds for what I want to do. I plan on doing a 100 and a 40

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elfmaiden

Try to get some SS of what you lose by not being able to recharge atm... Will help us in our report

Post them here.

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thera

https://imgur.com/a/JeAJS

Once I get cleared for recharging, I'll SS my history for the day.

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korabas

The report may take some time to be checked. There is no promise you'll get the items from the event once it is checked.

Sorry for any inconvenience
-Korabas

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