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got charged but didn't receive any diamonds

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serebriakovama
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Post time 2017-12-22 14:39:23 | Show all posts |Read mode
got charged but didn't receive any diamonds Reply:13| View:1828
Hi, i tried to recharge yesterday for 19.99$ through pay pal, for some reason it said that my card was declind which it wasnt , i tried 2 more times - same thing. than in couple minuts i recieved 3 conformation email that i got charged 19.99$ three times though i needed only 1 time. anyway , i didnt recieved any diamonds at all. i submited ticket yesterday , but its been 24 hours and no respond, i would like to recieve my money back or diamonds.thank u
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 serebriakovama Last edit in 2017-12-22 14:39:23

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serebriakovama
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 Author| Post time 2017-12-22 14:51:38 | Show all posts
i am from server  IslandofDread(1401)
Char name is Masha
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 serebriakovama Last edit in 2017-12-22 14:51:38

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yunadalmasca
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Post time 2017-12-22 15:12:29 | Show all posts
Edited by yunadalmasca at 2017-12-22 15:18

the ticket system is not functioning and hasnt been for quite some time. i will report this for you, just keep an eye out for us to request more info if needed.
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 yunadalmasca Last edit in 2017-12-22 15:12:29

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serebriakovama
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 Author| Post time 2017-12-24 15:21:24 | Show all posts
so is anything happening about where did my 60$ went? its more than 3 days, that is not cool at all guys!
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 serebriakovama Last edit in 2017-12-24 15:21:24

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elfmaiden
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Post time 2017-12-24 15:43:52 | Show all posts
Hi, the Devs don't work on the weekends, and tomorrow is Christmas...so they may not be back till Tue. I checked and the report is in, so your Dias should be re-reimbursed to you as well as any event items you would have lost out on.

Thanks for your patience! And Merry Christmas if you Celebrate!
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 elfmaiden Last edit in 2017-12-24 15:43:52

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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serebriakovama
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 Author| Post time 2017-12-28 19:46:03 | Show all posts
Christmas passed , any progress or do i have to wait now till after new years?
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 serebriakovama Last edit in 2017-12-28 19:46:03

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Ωsiris
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Post time 2017-12-28 20:03:10 | Show all posts
We will need the transaction ID from GTA website: http://user.gtarcade.com/chargeV4/history
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 Ωsiris Last edit in 2017-12-28 20:03:10

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serebriakovama
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 Author| Post time 2017-12-29 09:28:55 | Show all posts
there is no transaction ID, because it said that my card was declined which it wasn't , i tried twice again and same thing again. but than i recieved a conformation emails ( i can show u those , 3 total) that i got charged.
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 serebriakovama Last edit in 2017-12-29 09:28:55

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xomaloa
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Post time 2017-12-29 10:00:34 | Show all posts
Hello, can you please provide those e-mails, that may help the process.

Xoma
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 xomaloa Last edit in 2017-12-29 10:00:34

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serebriakovama
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 Author| Post time 2017-12-29 10:22:41 | Show all posts
there is 3 different Transaction ID's on right top corner
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 serebriakovama Last edit in 2017-12-29 10:22:41

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