got charged but didn't receive any diamonds

serebriakovama@hotmail.com

Hi, i tried to recharge yesterday for 19.99$ through pay pal, for some reason it said that my card was declind which it wasnt , i tried 2 more times - same thing. than in couple minuts i recieved 3 conformation email that i got charged 19.99$ three times though i needed only 1 time. anyway , i didnt recieved any diamonds at all. i submited ticket yesterday , but its been 24 hours and no respond, i would like to recieve my money back or diamonds.thank u

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serebriakovama@hotmail.com

i am from server  IslandofDread(1401)
Char name is Masha

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yunadalmasca

the ticket system is not functioning and hasnt been for quite some time. i will report this for you, just keep an eye out for us to request more info if needed.

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serebriakovama@hotmail.com

so is anything happening about where did my 60$ went? its more than 3 days, that is not cool at all guys!

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elfmaiden

Hi, the Devs don't work on the weekends, and tomorrow is Christmas...so they may not be back till Tue. I checked and the report is in, so your Dias should be re-reimbursed to you as well as any event items you would have lost out on.

Thanks for your patience! And Merry Christmas if you Celebrate!

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serebriakovama@hotmail.com

Christmas passed , any progress or do i have to wait now till after new years?

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Ωsiris

We will need the transaction ID from GTA website: http://user.gtarcade.com/chargeV4/history

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serebriakovama@hotmail.com

there is no transaction ID, because it said that my card was declined which it wasn't , i tried twice again and same thing again. but than i recieved a conformation emails ( i can show u those , 3 total) that i got charged.

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xomaloa

Hello, can you please provide those e-mails, that may help the process.

Xoma

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serebriakovama@hotmail.com

there is 3 different Transaction ID's on right top corner

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