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jejinja
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Post time 2017-12-24 23:05:40 | Show all posts |Read mode
recharge Reply:5| View:630
Edited by jejinja@hanmail.net at 2017-12-24 23:15

Because of the event, I had to charge 400 topaz three consecutive times
But it only gets done once.
What to do

because single recharge event ander
Angels fund event charged 2000 topaz.
But now only 1200 Topaz has been recognized.
I see the damage when the event ends.
What to do

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 jejinja Last edit in 2017-12-24 23:05:40

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jining - sm
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Post time 2017-12-24 23:33:42 | Show all posts
Hi,

I will need the Order ID of the 3 transactions that failed and proof of the money taken from you, if they were deducted from your bank/cc but you didn't receive any topaz it might be a Topaz Delivery Delay or that there was an error through the transaction process. If it's the latter, i recommend you to call your Bank/CC so they can help you get the money back of the failed recharges.

Have a nice day,
JiNing - Senior Moderator
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  • What evidence do you want
    I have a ready-made screenshot ready
    What I did not receive
    400 Topaz 3 times buy event
    I tried three times, but the first attempt was complete
    I have not received the other two times.
    Then I bought 800 topaz.
    It was done

    I was charged for two events.
    I did not get the benefits.
    So all want a refund.
    id: JANG
          jejinja@hanmail.net
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    2017-12-25 00:50  Reply

 jining - sm Last edit in 2017-12-24 23:33:42

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jejinja
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 Author| Post time 2017-12-25 00:45:11 | Show all posts
I will need the order ID of the three transactions that you have made, and if they were deducted from your bank / cc, you did not receive any topaz error through the transaction process. If it's the latter, I recommend you to call your Bank / CC so they can get you back to the failed recharges.

What evidence do you want
I have a ready-made screenshot ready
What I did not receive
400 Topaz 3 times buy event
I tried three times, but the first attempt was complete
I have not received the other two times.
Then I bought 800 topaz.
It was done

I was charged for two events.
I did not get the benefits.
So all want a refund.
id: JANG
      jejinja@hanmail.net
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 jejinja Last edit in 2017-12-25 00:45:11

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jining - sm
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Post time 2017-12-25 05:17:20 | Show all posts
Hi,

I can't see any screenshot you have mentioned, that's why i'm asking you for the failed transactions ID. Thank you
I will also need your Server number and In-Game name.
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 jining - sm Last edit in 2017-12-25 05:17:20

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 Author| Post time 2017-12-25 13:27:48 | Show all posts



Payment approved by my phone
Is the image visible?
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 jejinja Last edit in 2017-12-25 13:27:48

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jining - sm
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Post time 2017-12-26 01:58:06 | Show all posts
Hi,

If the transactions that failed have taken your money it means their process didn't go smooth, in this case you will have to contact Paypal or the Bank you have used to pay for those recharges (We highly recommend you to contact them, as they are the only ones who can help you get ur money back from the failed transactions). If those transactions do not appear on https://user.gtarcade.com/chargeV4/history it means they failed despite your money being taken away/site conforming it was succesful. If it was confirmed by us, you would have received the topazes in a day or less (if there was a delay) but since there wasn't it means GTarcade didn't receive any info from the failed transactions, so, please do what i've recommended you. Thank you and sorry for the inconvenience

Have a nice day,
JiNing - Senior Moderator
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 jining - sm Last edit in 2017-12-26 01:58:06

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