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Can't claim tycoon rewards

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candesco
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Post time 2018-2-14 09:20:53 | Show all posts |Read mode
Can't claim tycoon rewards Reply:5| View:137
Edited by candesco at 2018-2-14 09:23

On the total rankings of tycoon i'm currently on place 74. This would grand me 100 grade essence, 100 purple jade and 1 tycoon voucher. Cliaim time is from 2018/2/10 to 2018/2/15 23:59
However, the claim button is greyed out and that all those days now. So far i only got 2 mails about unclaimed tycoon rank rewards. Öne mail contained 20 lapis gems and 20 lavender gems (total ranking, was ranked 58 by then), the other contained 10 refine stone (refine stone rank)
But no essence, jade or even a tycoon voucher. How am i supposed to get something from the tycoonshop if i didn't got any vouchers.
Here is a screenshot, which i took today:

I was ranked 58 the day before,so shouldn't i get 2 vouchers, 200 grade essence and 200 purple jade in total?  I can't find a thing about level or such.
Here is my info:
charactername: Elante
Server: s1606 eureka (eu server)

Hope you guys can help. Thanks in advance.


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 candesco Last edit in 2018-2-14 09:20:53

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michael-jm
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Post time 2018-2-14 09:23:19 | Show all posts
Hi,

Pleae reupload the screenshot you provided in your post

I was not able to open it.

michael-jm
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 michael-jm Last edit in 2018-2-14 09:23:19

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candesco
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 Author| Post time 2018-2-14 09:32:11 | Show all posts
Probably at the time i editted my post you tried to open it. Try again please.
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 candesco Last edit in 2018-2-14 09:32:11

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michael-jm
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Post time 2018-2-14 09:43:52 | Show all posts
Hi,

I was finally able to open your screenshot link.

Based on the screenshot you provided your tycoon points were only a little bit more then 22,000.

You need 187 thousand points to get the super rewards which is why you did not get the voucher.

michael-jm
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 michael-jm Last edit in 2018-2-14 09:43:52

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 Author| Post time 2018-2-15 23:45:54 | Show all posts
Edited by candesco at 2018-2-16 00:02

That is place 16 and at that place you get more then just a voucher as extra. From 31 and below it implies you would get a voucher.
Below i've added a screencap from the page of places 16 to 20.
If you compare that with my screenshot it shows you will also get a level 7 runepack and 20 titan steel.
Also, if you look to the BR, then only place 16 can claim the voucher, runepack and titan steel, but the page implies those places below would get it as well.
It's very confusing.

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  • on Tycoon event, you have 2 different rewards:
    ranking rewards
    and a "super reward" that is based on your total score in points.
    if you don't reach that total point score, no "super reward" what ever your final ranking in tycoon^^
    this single server Tycoon was asking for a total amount of points of 187 500 points to have the super reward of your ranking
    if you don't have it, you only receive the reward from final ranking.
    hope you have understand, my English isn't that good.
    enjoy the game, have fun
    2018-2-16 00:33  Reply
  • It still doesn't explain why from place 31 and below it implies you get a voucher only and from 30 and up it implies you get a voucher, level 7 runepack and 20 titan steel, while the asked amount of br starts at place 16. It feels like false advertising.
    2018-2-16 06:22  Reply
  • Hi candesco, I noticed you mentioned your unclaimed Tycoon rewards being sent to you via mail. Does the system do that? They did that when there was a bug in one of the Tycoon events before. I usually always claim my Tycoon rewards before day end and have never not claimed my Tycoon rewards. On the last day of Tycoon, 15/02/18 at arnd 22:00 (which was before their stated time), I was beginning to claim my Tycoon rewards when the screen froze up....I saw a string of red numbers appear, when I reloaded my game, both the Carnival and Tycoon icons were gone!!! I had not bought from the Carnival shop yet and they had sent me a mail regarding my Canival items. But as for the Tycoon rewards, I DID NOT receive any mail with my unclaimed Tycoon rewards. So I need to ask you, regarding the unclaimed Tycoon rewards being sent to your mail the next day. Thanks.
    2018-2-18 05:46  Reply
  • Hi Mod mister-droopy, if you could take a look at my issue posted on 15/02/18, regarding the issue I experienced, could you please advise on this? As the bug happened whilst I was claiming my Tycoon rewards, I was not even expecting this to happen, so I never made any screenshot of the Tycoon board. However, I am certain your game system has some kind of cache which has a record of any unclaimed Tycoon rewards that a player has. In the past, when a bug like this happened, our unclaimed rewards were sent to our mailbox. Note that it is not any fault of ours, that the Tycoon and Carnival icons went missing before the stated event end date/time!!!
    2018-2-18 05:55  Reply

 candesco Last edit in 2018-2-15 23:45:54

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michael-jm
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Post time 2018-2-20 04:24:53 | Show all posts
Hi candesco

The screenshot you provided showed that you only have a little bit more then 22, 000 thousand points.

Since you need 187,550 poitns to get the super rewards for the rank you got then that would explain why you dont have a voucher, the rune pack and the titan steel.

To get the voucher since it is part of the super rewards you need to have reached the required points to get the super rewards otherwise you just get the normal rewards for the place you got.


So in this case there was no bug.

michael-jm
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 michael-jm Last edit in 2018-2-20 04:24:53

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