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maddaddy2609
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Post time 2018-3-25 22:13:51 | Show all posts |Read mode
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I do my best to not have to submit tickets, but, it has to happen sometimes.  And at some point, the question of pics always comes up.  Now I'll admit, I'm not the most tech savvy person, so maybe there's a fix in settings on my camera I'm unaware of, but every ave of support that I've found has a 1mb file size limit on pics, and none of the pics/screenshots my phone takes come in under this cap.  What to do?
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 maddaddy2609 Last edit in 2018-3-25 22:13:51

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kawazaki
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Post time 2018-3-25 22:28:26 | Show all posts
Edited by kawazaki at 2018-3-25 22:31

Hello MadDaddy,

This too happens to me even if i set my phone's camera to the lowest quality. An easy fix is to use an image upload site like imgur, then paste the link of your upload in the ticket text. You can do the same for videos but you will need to use a site that allows video uploads like streamable.
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 kawazaki Last edit in 2018-3-25 22:28:26

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wulf88
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Post time 2018-3-26 06:24:47 | Show all posts
Dear maddaddy,

You are advised to either post a link of uploaded image content in your ticket, or use any image scaling website to reduce its size.

Regards,
Wulf
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 wulf88 Last edit in 2018-3-26 06:24:47

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maddaddy2609
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 Author| Post time 2018-3-26 10:06:22 | Show all posts
Thanks to both.
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 maddaddy2609 Last edit in 2018-3-26 10:06:22

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