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Soul Relic update problem

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reasad
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Post time 2018-4-26 10:50:56 | Show all posts |Read mode
Soul Relic update problem Reply:3| View:502
I have a problem with soul relic . its soul vortex stop to update long time. I can't update my soul reclic. My lv 12 then its stop.  I have enough materials to update but its soul vortex didn't work .. Why its not work and what can i do for this problem..i want know about it. Plz give me a solution..
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 reasad Last edit in 2018-4-26 10:50:56

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prophetcore
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Post time 2018-4-26 15:44:48 | Show all posts
Dear reasad,

welcome to our forum and thank you for contacting us with your issue.

Unfortunately, because all is working fine for me, I need more information from you to help you any further.

Can you please describe all steps what you are doing and which step exactly does not work for you?

Also if you can take screenshots and post it, it will help a lot to help you further.

If it is necessary to create a bug report to our developers, please also state your character id and server and device on which you are playing.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2018-4-26 15:44:48

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reasad
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 Author| Post time 2018-4-27 07:58:13 | Show all posts
Edited by reasad at 2018-4-27 08:26

My soul relic screen shots

Id   22013216
Name. Ghost
HKT 851
Xiomi note 4 snapdragon 4gb
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 reasad Last edit in 2018-4-27 07:58:13

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vita96
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Post time 2018-4-30 00:50:15 | Show all posts
Hello Reasad,

This is the first time I heard of such issue. Please try to follow the solutions I am going to provide to solve the issue. Before doing it please remember to bind your account to either Facebook, Twitter or GTArcade to prevent losing your account.

1. Check for any latest update in the google play store or apple app store.
2. Clear game cache and data from your phone settings.
3. Uninstall and reinstall the game and do not close the game while it is downloading patches.

Do let me know if any of these steps solves your problem.

Best Regards,
Vita
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 vita96 Last edit in 2018-4-30 00:50:15

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