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Reversal of Chargeback

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legalos
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Post time 2018-5-10 15:49:32 | Show all posts |Read mode
Reversal of Chargeback Reply:90| View:3343
Edited by legalos at 2018-5-20 02:32

Acct: Gtarcade
Character name:  Legalos

Server:  Nightblade(S6)


$39.99 chargeback was reversed by my credit card company on May 1, 2018 but my account is still saying "Suspension of Payment" when I attempt to recharge.  I have attached a screen shot of the reversal.  Please let me know if you need any further information.


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 legalos Last edit in 2018-5-10 15:49:32

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thatseason
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Post time 2018-5-10 16:48:37 | Show all posts
Hi Legalos,

I have reported this for you. You could provide screenshot of the Suspension of Payment message if possible.

Thanks.
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  • I added to my post above.  Please let me know if that works and if you need any further information.

    Thanks
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    2018-5-10 17:20  Reply
  • thatseason 

    Jr. Player Moderator

    Reply legalos :Noted Legalos. We will keep the report updated. If you have anything to add-on or update for this issue later, feel free to post in regular reply to keep us notified. Thank you.
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    2018-5-10 17:39  Reply
  • elfmaiden 

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    #47
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    2018-5-30 11:18  Reply
  • elfmaiden 

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    This one has been found!
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    2018-5-30 15:59  Reply

 thatseason Last edit in 2018-5-10 16:48:37

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Please provide IGN, Server, Platform and any necessary screenshot(s) in your report. Issue regarding Recharge will require your transaction ID.
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legalos
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 Author| Post time 2018-5-11 01:15:39 | Show all posts
What's the usual resolution timeframe for this issue?

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 legalos Last edit in 2018-5-11 01:15:39

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eternalnightma...
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Post time 2018-5-11 01:26:36 | Show all posts
Cannot really say but at least have to wait a few days for the issue to be taken up by the devs and then an action needs to be taken from their end. So you might have to wait at least 3-4 working days before anything might happen but that's just a guess and it could be more or less number of days depending on the devs.
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 eternalnightma... Last edit in 2018-5-11 01:26:36

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Weather forecast for tonight: Dark, with a chance of pain!
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legalos
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 Author| Post time 2018-5-15 12:48:03 | Show all posts
Just want to see what the status is here with reinstating my ability to recharge?

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 legalos Last edit in 2018-5-15 12:48:03

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elfmaiden
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Post time 2018-5-15 14:14:16 | Show all posts
they said the recharge lock was removed, so should be good to go
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 elfmaiden Last edit in 2018-5-15 14:14:16

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legalos
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 Author| Post time 2018-5-15 14:27:38 | Show all posts
I just tried to recharge under 2 separate cards and got the following message "Payment Failed".  I have attached a screen shot.

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 legalos Last edit in 2018-5-15 14:27:38

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elfmaiden
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Post time 2018-5-15 14:35:15 | Show all posts
That looks like a different issue altogether.

Maybe wait for awhile as it suggests.

Or try a different browser maybe
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  • I tried recharging on Edge, Chrome, FireFox & Gtarcade Client and all attempts gave the same Failed Payment message as above.  Please let me know what I should do.

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    2018-5-15 14:45  Reply

 elfmaiden Last edit in 2018-5-15 14:35:15

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legalos
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 Author| Post time 2018-5-15 15:15:28 | Show all posts
I tried recharging on Edge, Chrome, FireFox & Gtarcade Client and all attempts gave the same Failed Payment message as above.  Please let me know what I should do.

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 legalos Last edit in 2018-5-15 15:15:28

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elfmaiden
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Post time 2018-5-15 15:17:14 | Show all posts
Edited by elfmaiden at 2018-5-15 15:25

try waiting a few hours, maybe the payment processor is down. But I'll get some other opinions in the meanwhile.

Yeah, wait a few hours..seems to most of us like an internet issue or the site is down on their end for processing.

or try a different way of recharging, there's usually a few different options.


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 elfmaiden Last edit in 2018-5-15 15:17:14

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