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1413 recharge bug

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paulzart
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Post time 2018-5-10 21:19:15 | Show all posts |Read mode
1413 recharge bug Reply:11| View:1236
Edited by paulzart@yahoo.co.nz at 2018-5-11 03:27

server 1413 ign IceCold
platform GTA

none of the recharge bonuses have come up tell me what ss you want
precious pro total recharge  working on those ss says file to big
also monthly card did not work sigh
grrr wrong images sorry finding right ones
i think you have everything now ty

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 paulzart Last edit in 2018-5-10 21:19:15

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thatseason
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Post time 2018-5-11 23:07:49 | Show all posts
Hi IceCold,

Thanks for the update. Could you please provide un-cropped screenshot of Total Recharge after you done the last recharge?

Thanks.
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  • I have you already asked for it and its ththere just above
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    2018-5-12 04:01  Reply
  • 3 recharges on the 10/5 is that why the delay you were waiting for something I already gave?
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    2018-5-12 04:03  Reply

 thatseason Last edit in 2018-5-11 23:07:49

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Please provide IGN, Server, Platform and any necessary screenshot(s) in your report. Issue regarding Recharge will require your transaction ID.
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silver zero
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Post time 2018-5-11 04:09:32 | Show all posts
Hi there IceCold, so would you mind providing uncropped screen shots of the Recharge History, to show the date and status of the recharges for us. Your server's diamond consuming issue has been reported, but can you test and check if your server has any problem doing the resource Consuming, Regaining in Hot Events?
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  • we are too new for the resource consuming as they are all later level items.
    btw thanks for your help.
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    2018-5-11 04:30  Reply
  • do you want a current ss to prove I used all my diamonds?
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    2018-5-11 04:31  Reply

 silver zero Last edit in 2018-5-11 04:09:32

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Required Info: IGN, Server, Platform, Screen Shots & *Transaction ID's for Recharges* Comp Conditions
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tinkerbell.loa
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Post time 2018-5-10 21:50:44 | Show all posts
Hello there.
Can you be just a bit more specific about what bonuses for recharge did not work or appeared for you? The Precious Pro? Total Recharge? Wheel Consume? If any of these, please post ss of the ones not working and not returning the rewards to be collected. Do not forget to make the time-stamp visible and to not crop/edit them, too. Thank you.
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 tinkerbell.loa Last edit in 2018-5-10 21:50:44

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Please provide IGN, Server, Platform and any necessary screenshot(s) (SS should be uncropped and time-stamped).
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eternalnightma...
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Post time 2018-5-11 01:03:58 | Show all posts
If you read the requirements on each of the screenshots you posted, you can notice that for precious pro, the rewards start at 1k diamonds recharge. The monthly card also can be activated only when 1k diamonds are recharged. As for the total recharge, if you look closely, the first reward is available at 700 diamonds recharge.
But if you have issues with your diamond consume not being taken into account, please provide uncropped ss with timestamp of the spending events in hot events such as wheel consume or spending bonus.
I hope that clarifies your doubts as to why you weren't able to collect the rewards.
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 eternalnightma... Last edit in 2018-5-11 01:03:58

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Weather forecast for tonight: Dark, with a chance of pain!
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eternalnightma...
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Post time 2018-5-11 01:28:31 | Show all posts
Are there any other hot events that aren't working apart from the spending bonus? Is consume regain working fine? Or have the other spending events worked or not? Please let us know
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  • still waiting. what is annoying as has happened so many times I am sure eventually this will get sorted but there will be no compensation for the affect of the delay in getting those promised rewards for recharging such as event reward for where you place or Tycoon.
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    2018-5-14 05:53  Reply

 eternalnightma... Last edit in 2018-5-11 01:28:31

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paulzart
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 Author| Post time 2018-5-11 03:18:48 | Show all posts
I attacjed the wheel consume ss 8k dianods spent so far as you can see nothing is registering
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 paulzart Last edit in 2018-5-11 03:18:48

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paulzart
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 Author| Post time 2018-5-11 04:05:06 | Show all posts
Edited by paulzart@yahoo.co.nz at 2018-5-15 22:01

Last day of Tycoon come on guys please fix this
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 paulzart Last edit in 2018-5-11 04:05:06

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paulzart
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 Author| Post time 2018-5-21 12:00:04 | Show all posts
still waiting to hear about this realy poor service once again
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 paulzart Last edit in 2018-5-21 12:00:04

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elfmaiden
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Post time 2018-5-21 12:24:36 | Show all posts

The problem was reported, and also was reported as fixed. So not sure what your asking now....

BTW, in the future, in order to help you better, those SS need to be Uncropped, and clearly show your IGN AND the Server clock in the right hand upper corner.

If you have trouble with "file too large" errors, I recommend a free software called Lightshot... It makes SS idiot proof, is a tiny program, and is super easy to use.

for Win and Mac

https://app.prntscr.com/en/index.html
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  • They may have fixed the problem but they never gave me the items i missed out on ie the recharge and consume bonuses. If you read the whole file you will see those mentioned and ss provided that showed what they asked for.
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    2018-5-21 15:36  Reply
  • by the way thank you for that app I downloaded it and it works great
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    2018-5-21 15:41  Reply

 elfmaiden Last edit in 2018-5-21 12:24:36

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