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Creating and Following up your reports.

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loa1.guides
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Post time 2018-5-11 14:11:00 | Show all posts |Read mode
Creating and Following up your reports. Reply:20| View:32681
Edited by korabas at 2018-6-19 14:59

We have noticed that some players have issues when making reports and are unsure on what information is needed,
so we are creating this guide simply to help us, help you. The better your reports are the quicker and easier it is for us to handle them. So it's a win/win. Mods work in shifts and we try to have no more then a 4 hour gap between. Unlike the devs who are in a set location and can only work during their hours. We have players from all across the world in different time-zones so it's easier for us to be here and answer your Threads. So please do remain active on the Forum once you've posted a Thread

Things you'll need to know to make a basic report. These are the details you MUST ALWAYS add to your threads/posts no matter what it is for.

Your In-game name (It's located in the top left of the game above your Gold and Diamonds.)

Your Server Number (Both Merged and Before Merged are preferred if you are Merged. Example - ub17 / s627)

Your Platform (and no this doesn't mean "Windows" or "PC" or "Google Chrome". This means the site you play from, like GTarcade, Facebook or Gamerocks, etc.)

Now to actually make a report you'll need to know where. For most reports you want to use the Support Section on the FORUM. NOT the Tickets.


You can find the Support Section here: http://community.gtarcade.com/forum/2040-1.html
You then need to make a NEW Thread


Now once you've done all the required Information you'll be ready to post. Which you need to once again click NEW THREAD and NOT Save Draft


Now to follow up your reports. You'll need to wait for a Mod to reply. Which shouldn't take long. Once they have replied if they require more information it is VERY, VERY IMPORTANT that you do NOT use Quick Reply! At the bottom of the page there is a Reply box. Use this to reply. ALWAYS!


This where to find all your details mentioned above. Your Platform of course should be the easy part. Just look the site you are on. Another thing required is Timestamps. Which can be done by hovering over the little clock icon the right side of the screen.


_________________________________________________________________________________________

For a Bug Report (Such as something not loading) you'll need the following.
Your In-game name
Your Server Number
Your Platform


Un-cropped, Timestamped Screenshots related to your Thread - This is a MUST ALWAYS.
If you have any issues with this part we can help. We do also have a guide for the matter to assist players.
Which can be found here - http://community.gtarcade.com/thread/1299015-1-1.html

Example of a Bug Report - http://community.gtarcade.com/forum.php?mod=viewthread&tid=1306977&page=1&extra=#pid16482040

_________________________________________________________________________________________

For a Swap Report (Such as Fortune Bag Failure) you'll need the following.
Your In-game name
Your Server Number
Your Platform

Un-cropped, Timestamped Screenshots
For this you'll need a Screenshot from the Event, in this case Fortune Bag showing that you gained the item, a Screenshot of the item already active (Mount Glamour, Hallowed Hall (Angel Menu), Fairy Menu & Inventory with Clothing). Then you will also need a Screenshot showing that the item is in your Inventory (If the item is not there when the dev's make the swap you will NOT receive the swap). Lastly don't forget to LIST the ITEMS you got and want swapped.

Example of Swap Report - http://community.gtarcade.com/forum.php?mod=viewthread&tid=1312063&page=1&extra=#pid16499756

_________________________________________________________________________________________

For a Recharge Issue (Please know that GTarcade does NOT block any recharges without reason). you'll need the following. (This info can be sent in PM to an Active Mod if you wish)
Your In-game name
Your Server Number
Your Platform

Un-cropped, Timestamped Screenshot
You'll need to take Screenshots of any and ALL Hot Events related to your recharge(s) & screenshots of your recharge history. (Recharge history for GTarcade can be found by going to Recharge > History. For Facebook users it can be found by going to Settings > Payment > Opening the payment. Or by using the links below
GTarcade: https://user.gtarcade.com/chargeV4/history
Facebook: https://secure.facebook.com/settings?tab=payments&ref=settings_nav

The Transaction ID(s) for your recharge(s), the time of recharge (Your SERVER Time & Time Zone ((HKT, GMT, EST, PST))) and the amount(s)
ID(s) can be found using the information above.

_________________________________________________________________________________________

For a Diamond Seal Return/Missing Diamond Report
Your In-game name
Your Server Number
Your Platform

Un-cropped, Timestamped Screenshot
You aren't required to have a Screenshot of the diamonds before, you are required however to provide a Screenshot of your Mail & of the Diamonds you currently have.
You will also need to provide a rough amount of diamonds you had and a rough time you left the game.

_________________________________________________________________________________________
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 loa1.guides Last edit in 2018-5-11 14:11:00

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eli reyes
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Post time 2020-4-23 09:57:14 | Show all posts
hi! i traded my 9tsiled fox for genesis, but i made a wrong click, and accidentally clicked on golden disciple. is ther any possible way i can get the genesis?  IGN: xandro   Server:tirza 1447   Platform: facebook.  thank you and hoping for your kind consideration.
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  • hi! i traded my 9tsiled fox for genesis, but i made a wrong click, and accidentally clicked on golden disciple. is ther any possible way i can get the genesis?  IGN: xandro   Server:tirza 1447   Platform: facebook.  thank you and hoping for your kind consideration.
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    loa deciple to ggenesis.PNG (662.19 KB, Downloads: 0)

    loa deciple to ggenesis.PNG
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    2020-4-23 10:02  Reply
  • once the exchange is made, you cannot go back. you should wait again tycoon single server, and get the genesis out of there. Or buy the nine tailed fox, and redeem on tycoon cross server
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    2020-4-23 15:32  Reply
  • It is not mom anyway that you already have your evolution saved. I hope I've helped.
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    2020-4-23 15:34  Reply
  • I wanted to say "not bad" that you have your evolution saved
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    2020-4-23 15:36  Reply

 eli reyes Last edit in 2020-4-23 09:57:14

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the queen
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Post time 2019-6-17 18:34:52 | Show all posts
wow you know there is a problem with the fortune bag instead of fixing it you make us do so much work to get our resources back... this is why so many have quit this game
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 the queen Last edit in 2019-6-17 18:34:52

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gregw-wa
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Post time 2018-7-9 01:03:37 | Show all posts
Would you p[ease tell me how to create and file a battle log.

Thanks,
Valkyra
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 gregw-wa Last edit in 2018-7-9 01:03:37

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bonecrusher
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Post time 2018-7-9 04:24:43 | Show all posts
you can compare a player or fight in com, after the fight you click on Share, when that is done its automaticly copied and you can paste it into the forum by Right click and paste it into a New thread.
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  • Packers and Movers Indore – Best Movers and Packers in Indore as the name suggests are professional packing and moving company who lend a helping hand to you for packing and moving your household goods, office and local shifting and other such commodities from one destination to another, Visit : https://www.packersmoverscompany.in/
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    2020-1-19 13:48  Reply
  • Packers and Movers Indore – Best Movers and Packers in Indore as the name suggests are professional packing and moving company who lend a helping hand to you for packing and moving your household goods, office and local shifting and other such commodities from one destination to another, Visit : Packers and Movers Indore
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    2020-1-19 13:49  Reply
  • I guess I see your point T series but wait come again...
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    2020-10-30 17:00  Reply

 bonecrusher Last edit in 2018-7-9 04:24:43

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no one importa...
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Post time 2018-7-9 05:44:37 | Show all posts
Like BoneCrusher said, after watching a full battle there will be a button on the left called "share". Clicking this will copy the link and all you have to do is paste the link.
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 no one importa... Last edit in 2018-7-9 05:44:37

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doobie721
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Post time 2018-9-21 10:25:08 | Show all posts
And if you follow all of the above instructions you will be ignored anyway
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  • Its funny what you said but I have not been ignored yet. I just didn't get the resolve from my report.
    or shall I say I was not satisfied and I am still stomping on boss level to relieve my anger management issue with this bugsssss!!
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    2020-11-22 02:56  Reply

 doobie721 Last edit in 2018-9-21 10:25:08

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dung2101993
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Post time 2019-3-18 05:13:22 | Show all posts
bumping the thread
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 dung2101993 Last edit in 2019-3-18 05:13:22

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osbaixinhos202...
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Post time 2019-6-21 03:19:51 | Show all posts
AnnahBaixinhaGodnhofr
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 osbaixinhos202... Last edit in 2019-6-21 03:19:51

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eli reyes
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Post time 2020-4-27 05:42:44 | Show all posts
thanks for the advise DDDDUUUUUHHHH now i have to wait..... how many sstycon i need to get those certs and get the 9tailed fox and how long it'll take to build it up, u can do somethng about it  but u just dont want to, what a waste of time...
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  • thank you UNIPECA
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    2020-4-27 05:53  Reply
  • Yeah, that's a waste of time now.. I feel you. My issue was really pissing me off that I could not even get over with it. Its like feeding hungry people then u got stab in the back. it hurt that bad and nothing I can do. I got no snap shot!
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    2020-11-22 03:07  Reply

 eli reyes Last edit in 2020-4-27 05:42:44

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