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rubisletoutou
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Post time 2018-7-10 18:02:57 | Show all posts |Read mode
Problème support Reply:14| View:278
Bonjour,

J'ai voulu envoyer un ticket au support suite à un problème récurrent sur mon compte ... hors lorsque j'ai tenté d'envoyer mon ticket, j'ai eu le message "Account does not exist" ... comment faire car cela commence à bien m'embêter ...

Merci d'avance de vos réponses !

 rubisletoutou Last edit in 2018-7-10 18:02:57

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r0wan
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Post time 2018-7-11 09:58:02 | Show all posts
Hi there,

Are you sure you have given the right in game name, it should be the way its written on the server and your server number.
If its not related to recharging, you can post here in forum and see if I can help you about your issue.

Regards,

R0wan
Moderator
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 r0wan Last edit in 2018-7-11 09:58:02

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rubisletoutou
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 Author| Post time 2018-7-11 21:12:40 | Show all posts
Hi thanks for your answer, i'll post my problem but in french because if not, it will be hard for me ... (and it's not about recharging !) That's the ticket i would send :

"Bonjour, je vous envoie ce message à la suite d'un problème récurrent qui freine mon avancée dans le jeu. Il s'est produit plusieurs fois dans "Echo de l'Apocalypse" et 1 fois dans "Chemin du Challenger".

Il se produit lorsque je gagne un combat, le jeu me marque DEFAITE malgré les animations de victoire de mes personnages... Je ne gagne donc pas les récompenses gagnées durement et cela me retire des tentatives dans "Echo de l'Apocalypse".

Il m'est arrivé ce matin alors que j'affrontais le boss final du chapitre 1 en mode normal de "Echo de l'Apocalypse"... déjà que le boss est compliqué vu son immunité, voir DEFAITE alors que je l'avais enfin battu m'a rendu légèrement amer...

J'ai également eu ce bug dans le niveau 1-1-2 du chapitre 1 mais en difficile, où je finissais le combat tour 19 ...

J'espère donc que vous pourrez résoudre ce problème voire même me donner une compensation pour ce problème m'ayant assez fortement impacté au vu du nombre de tentatives perdues...

Très respectueusement,

Flavien1 S306 Olhydra"

Thanks for you to watch my problem ... I had a screenshot if you need one !

Regards,

Flavien1 S306
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 rubisletoutou Last edit in 2018-7-11 21:12:40

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r0wan
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Post time 2018-7-12 08:55:48 | Show all posts
Hi Flavien1,

If you can provide me with the screenshots along with which dungeon, stage and the time you run the battle so I can forward them to the Devs and have them verify the issue. I will await your reply and will pass them on to the Devs.

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R0wan
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 r0wan Last edit in 2018-7-12 08:55:48

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 Author| Post time 2018-7-12 20:27:54 | Show all posts
Edited by rubisletoutou at 2018-7-12 20:31

Hi thanks for your answer, the stage was : [FS-6] Avater of Destruction in "Echo of Dooms" (for the screenshot where we can see Moira winning and the boss KO). Don't know precisely how many time was during the battle but i'm sure it's widely under 21 turns !  
Had also this bug in the chapter 1 but Hard : [1-1.2] Forward, March!
Thanks for you help !

Regards,

Flavien1 S306 Olhydra

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 rubisletoutou Last edit in 2018-7-12 20:27:54

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serka.mario
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Post time 2018-7-12 21:32:44 | Show all posts
I have problem with battle Royale, player Kindawa just want die, i kill all her Heroes in round 7 with my 4 heroes alive 5 times in a row but the game said i lost, is she a god ?, my server is 1606 Eureka
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 serka.mario Last edit in 2018-7-12 21:32:44

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mister-droopy
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Post time 2018-7-12 22:25:02 | Show all posts
welcome in "provide a screen shot of your bugs" world, how ever it is bugging everywhere, where ever you are, could help to provide screen shot of your one fight to let dev team knowing their game is bugging everywhere AND on this one fight, so you can come back after few fight after to reprovide another scrennshot because game is bugging anew few fight after!! just Don't forget to give your in game name, in case dev can fix your own game and piss off all other players own one^^
Don't forget to clean your caches and coockies before telling Something here can help a lot too^^
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 mister-droopy Last edit in 2018-7-12 22:25:02

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r0wan
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Post time 2018-7-13 09:21:18 | Show all posts
Hi Flavien1,

Today game maintenance the Devs have made optimization for the win/loss issues, if your still encountering the issue you have reported earlier on please inform me so I can forward them to the Devs.

Regards,

R0wan
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 r0wan Last edit in 2018-7-13 09:21:18

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rubisletoutou
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 Author| Post time 2018-7-13 20:51:39 | Show all posts
Hi !

Thanks for your help ! If i have a problem about the same things, i will tell you ^^ !

Bye and have a good day !
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 rubisletoutou Last edit in 2018-7-13 20:51:39

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 Author| Post time 2018-7-14 20:55:20 | Show all posts
Edited by rubisletoutou at 2018-7-14 20:57

Hi ! It's me !

As i said before, i had the same bug with the level : chapter 1 Hard : [1-1.2] Forward, March! in "Echo of Dooms" !

After your answer, i decide to retry the level and ... the bug is always here ! I killed them turn 14 but still lose !

This is another screenshot for you ! Thanks to send to the dev's !

Good luck to u !

Regards,

Flavien1 S306 Olhydra

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 rubisletoutou Last edit in 2018-7-14 20:55:20

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