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I've already recharged, but why can't I claim 1st Recharge rewards?

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sogsogsasmaz
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Post time 2018-9-15 05:56:51 | Show all posts |Read mode
I've already recharged, but why can't I claim 1s Reply:10| View:91
Edited by sogsogsasmaz at 2018-9-15 07:52

help me plsI've already recharged, but why can't I claim 1st Recharge rewards?
2x Payment method  mobiamo sms  order w 161935730total 10.48 $ 400 topaz buy..





 sogsogsasmaz Last edit in 2018-9-15 05:56:51

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r0wan
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Post time 2018-9-15 09:19:23 | Show all posts
Hi there,

Do you have still this issue, was the recharged successful and the topaz already on your account. If you still cannot claim try to refresh your game, clear your cache and cookies. If still you cannot claim please provide me a screenshot of the events so I can forward them to the Devs.

Regards,

R0wan
Sr. Moderator
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 r0wan Last edit in 2018-9-15 09:19:23

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 Author| Post time 2018-9-15 09:27:23 | Show all posts
Edited by sogsogsasmaz at 2018-9-15 10:43

https://prnt.sc/kulo5v

the problem continues
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  • r0wan 

    Sr. Player Moderator

    Hi there,

    Your screenshot is not working can you please use this https://prnt.sc/ and then post the link here

    Regards,

    R0wan
    Sr. Moderator
    2018-9-15 10:27  Reply

  • Reloaded upload
    2018-9-15 10:45  Reply
  • r0wan 

    Sr. Player Moderator

    Hi there,

    Your screenshot is showing that your Topaz have not been send to you yet please send a ticket to our support via this link https://support.gtarcade.com/search?gid=160

    Regards,

    R0wan
    Sr. Moderator
    2018-9-15 10:48  Reply

 sogsogsasmaz Last edit in 2018-9-15 09:27:23

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 Author| Post time 2018-9-15 09:46:44 | Show all posts
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 sogsogsasmaz Last edit in 2018-9-15 09:46:44

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 Author| Post time 2018-9-15 10:35:18 | Show all posts
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 sogsogsasmaz Last edit in 2018-9-15 10:35:18

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 Author| Post time 2018-9-15 10:45:49 | Show all posts
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 sogsogsasmaz Last edit in 2018-9-15 10:45:49

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 Author| Post time 2018-9-16 02:15:44 | Show all posts
my problem is still not solved
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 sogsogsasmaz Last edit in 2018-9-16 02:15:44

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r0wan
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Post time 2018-9-17 11:21:46 | Show all posts
Hi there,

Have you received already your topaz? If not have you send ticket to the link I have mentioned earlier.

Regards

R0wan
Sr. Moderator
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 r0wan Last edit in 2018-9-17 11:21:46

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 Author| Post time 2018-9-19 11:19:44 | Show all posts
Edited by sogsogsasmaz at 2018-9-19 11:35

refund payment was too late...you need to make it up ....I'm far behind in the new server
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 sogsogsasmaz Last edit in 2018-9-19 11:19:44

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r0wan
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Post time 2018-9-19 11:41:29 | Show all posts
Hi there,

From your screenshot of payment history it does not show you have a completed recharge transaction, as I have mention before send a ticket to our support via this link https://support.gtarcade.com/search?gid=160 , you can also contact the support of the vendor you use to pay for the recharge.

Regards,

R0wan
Sr. Moderator
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 r0wan Last edit in 2018-9-19 11:41:29

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