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Unable to find match in team arena

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abxeh1gt9-kvvq...
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Post time 2018-10-13 13:02:24 | Show all posts |Read mode
Unable to find match in team arena Reply:13| View:1320
For the last few days, I haven't been able to get a match in team arena.  Once I hit the button to join the queue, it shows "In queue", but that's as far as I get.  On top of that, the cancel button seems to do nothing.  I have to seemingly go back from the screen to get out of the queue, though I'm not even sure that gets me out of the queue.  I've tried clearing my cache with no change.
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 abxeh1gt9-kvvq... Last edit in 2018-10-13 13:02:24

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101110101101
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Post time 2018-10-13 20:31:42 | Show all posts
Hi,

Please provide your in-game name. server, and platform which you  are playing at (browser, old client, or new client). Thank you.

Best regards,

101110101101
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 101110101101 Last edit in 2018-10-13 20:31:42

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 Author| Post time 2018-10-14 10:53:22 | Show all posts
My in-game name is Gwyrden, from S13.  I'm currently playing in Chrome, logging in via Facebook.
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 abxeh1gt9-kvvq... Last edit in 2018-10-14 10:53:22

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Post time 2018-10-14 21:00:25 | Show all posts
Hi,

Thanks for the in-game information. I have forwarded your concern to the devs for verification. Meanwhile, does this problem persists? One possible reason to is internet connection, which might possible maybe be slow during that time, since as per your description, it only shows the queue and you cannot cancel the queue too.

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101110101101
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 101110101101 Last edit in 2018-10-14 21:00:25

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 Author| Post time 2018-10-15 04:48:06 | Show all posts
Edited by abxeh1gt9-kvvqti@facebook.com at 2018-10-15 05:14

The issue is ongoing.  I can still do other things within the game - it mainly seems to impact the Team Arena queue, as I am still able to join X-Server matches.
Edit - This seems to also be affecting Isle of Doom.  When I click the Solo Queue button for Isle of Doom, it doesn't seem to start the queue process at all.
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 abxeh1gt9-kvvq... Last edit in 2018-10-15 04:48:06

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Post time 2018-10-18 01:05:00 | Show all posts
Hi,

Thank you for this  additional information. Would appreciate if you could provide a video on your issue on team arena.

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101110101101
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 101110101101 Last edit in 2018-10-18 01:05:00

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 Author| Post time 2018-10-18 12:46:05 | Show all posts
I will see what I can do to find a way to capture a video; however, I'm not sure what the video would show different from what I've described as the issue.  If I click "Solo Queue", it shows "In Queue..." at the bottom of the screen.  If I click Cancel, it still shows "In Queue..." at the bottom of the screen.  However, I did notice tonight that I can click "Back" to return to the main screen, and if I click Team Arena again, then click "Solo Queue" I get a message stating that I'm already locked to a team, and to wait 20s and try again.  However, I never get to a match.
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 abxeh1gt9-kvvq... Last edit in 2018-10-18 12:46:05

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Post time 2018-10-26 20:39:38 | Show all posts
ign bravehaert
s1455
i too have the same issue after last update i cannot enter isle of doom or get a match in team arena, i am using gtarcade desktop
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 smoggie Last edit in 2018-10-26 20:39:38

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Post time 2018-10-27 09:07:21 | Show all posts
still no response normal for the team report a bug then get ignored
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 smoggie Last edit in 2018-10-27 09:07:21

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Post time 2018-10-28 19:02:44 | Show all posts
Hi smoggie,

This was already reported for investigation still awaiting a reply from devs regarding this matter. If you got videos, screenshots, or detailed information like how long did you queue on Team Arena, and other related info that can assist the devs. Thank you.

Best regards,
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 101110101101 Last edit in 2018-10-28 19:02:44

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