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How to clear this contents

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kurnia javflo
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Post time 2018-10-27 16:13:25 | Show all posts |Read mode
How to clear this contents Reply:3| View:468
How clear contents claim costum menu when login in game PC, i not meet any key or buton close or x, its very large in screen.

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 kurnia javflo Last edit in 2018-10-27 16:13:25

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xmetalingus84x
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Post time 2018-10-27 18:46:42 | Show all posts
I have the same problem. stuck at the login screen
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 xmetalingus84x Last edit in 2018-10-27 18:46:42

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boam idiotic
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Post time 2018-10-28 05:15:21 | Show all posts
is there a way to fix this problem ?
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 boam idiotic Last edit in 2018-10-28 05:15:21

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scyth
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Post time 2018-10-29 20:34:01 | Show all posts
Dear kurnia javflo,

Thank you for contacting us,
This has caused an issue for several players.  The devs are aware of this and are working on resolving this matter.  

However, we have found a workaround that has helped many of our players.  Firstly completely uninstall the PC game, then reinstall it.  Then start a new character, get that character to the level that the costume reward appears.  Start the download and continue to level up the character whilst it is downloading.  When you get to the stage of 100% extracting, leave it, Do not restart the game, do not try to push it to finish, just simply leave it on the screen.  After about 15 to 30 minutes this will have cleared.  

You can then log out and log back in on your normal character with no problems.

Sorry for the inconvenience, but this will help resolve your issue, whilst the developers can fix the matter.

Thank you for playing and supporting us!

Regards
EOC Mod Slayer
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 scyth Last edit in 2018-10-29 20:34:01

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